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SmartStream



!! Included with the 'VPN All' and 'VPN UK & USA' accounts only !!


Introduction

SmartStream provides an alternative way to optimise streaming media, it offers unparalleled streaming performance even enabling HD content to be streamed effortlessly.

SmartStream will generally not work in countries or locations where the Internet traffic is filtered, such as China, UAE, etc, nor when you are connecting via a public or shared Wi-Fi or Internet connection, such as in hotels, airports, etc. In such cases please use the VPN service instead.

Problematic ISP List

Please find a list of incompatible Internet Service Providers (ISPs) below, due to the level of filtering these ISPs perform it breaks SmartStream. If you are using one of the below, please use the VPN instead.

  • Any mobile/radio/satellite connection
  • Any public Wi-Fi/hotel/shared connection
  • SingTel - Singapore
  • StarHub Cable Vision - Singapore (May work if you disabled SafeSurf)
  • China
  • Emirates Telecommunications Corporation – UAE
  • Telkom SA Limited – South Africa
  • True ISP - Thailand (Issues vary, ISP filters selectively)
  • Vodafone - New Zealand (Only if you have a dynamic IP, static IP is fine)
  • TelstraClear - New Zealand
  • Vodafone Italy - Ask Vodafone if 'Secure DNS' is enabled, if so how/can you disable
  • Vodafone Spain - Ask Vodafone if 'Secure DNS' is enabled, if so how/can you disable. Also click here to see this page for further details on their blocking
  • Go - Malta (DNS hijacking. Fixable if you have a DD-WRT router, contact us if you do)


Guides

Microsoft Windows

Apple Mac OS X

Mobile Devices

Games Consoles

TV Devices

Routers

Fixing Problems

Never Functioned

Open the below website on your SmartStream configured device to ensure that a) it has been configured correctly and b) is compatible with your router or Internet connection

If the above test fails check the below:

  • That your ISP/location is not on our Problematic ISP List
  • You do not have a VPN or proxy currently connected/active
  • If configuring a computer make sure you have configured the correct network adapter, for example if you are connected to the Internet over Wi-Fi make sure it is the wireless network adapter that you configured not the cabled adapter
  • Double check that the SmartStream DNS server IP addresses you entered do not have any mistakes, typing mistakes will generally cause you to lose all Internet access



Has Previously Functioned

Open the below website on your SmartStream configured device to ensure that a) it is still configured correctly and b) is compatible with your router or Internet connection

If the above test passes you likely need to sign into SmartStream with your VPN username/password to update your IP address in our system, each time your broadband IP address changes you need to complete the below.







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