SmartStream provides an alternative way to optimise streaming media, it offers unparalleled streaming performance even enabling HD content to be streamed effortlessly.
The list of SmartStream supported sites can be found below, please ensure the site you wish to use is on this list - otherwise, please use the appropriate VPN option instead.
SmartStream Supported Site List
SmartStream will generally not work in countries or locations where the Internet traffic is filtered, such as China, etc, nor when you are connecting via a public or shared Wi-Fi or Internet connection, such as in hotels, airports, etc. In such cases please use the VPN service instead.
Please find a list of incompatible Internet Service Providers (ISPs) below, due to the level of filtering these ISPs perform it degrades or breaks SmartStream in some way. If you are using one of the below, you may have to use the VPN instead.
|iPod/iPhone/iPad - Up to iOS 10||iPod/iPhone/iPad - iOS 11 (Latest)|
|Android 2.x||Android 4.x / 5.x / 6.x|
|Samsung TV pre 2014||Samsung TV 2015+||Samsung TV 2015+ Alternative Method|
|Sky+ HD Box||Amazon Fire TV (inc Stick)||Android TV Box|
Open the below website on your SmartStream configured device to ensure that a) it has been configured correctly and b) is compatible with your router or Internet connection
If the above test fails check the below:
Open the below website on your SmartStream configured device to ensure that a) it is still configured correctly and b) is compatible with your router or Internet connection
If the above test passes you likely need to sign into SmartStream with your VPN username/password to update your IP address in our system, each time your broadband IP address changes you need to complete the below.
There seems to be a bug in the Microsoft Edge browser, the default Windows 10 browser, where it does not ask for your username/password and immediately fails to log in.
For a quick-fix, please sign-in using Google Chrome, Firefox or Internet Explorer instead.
How to sign in with Internet Explorer
Work arounds for the Edge bug
The bug presents itself when you try to follow a link, such as https://smartstream.streamvia.com, from a website. Edge does not show the username/password box, but immediately tries to login without a username/password and so fails.
Options to work around it and continue signing in with Edge: