!! Included with the 'VPN All' and 'VPN UK & USA' accounts only !!
SmartStream provides an alternative way to optimise streaming media, it offers unparalleled streaming performance even enabling HD content to be streamed effortlessly.
SmartStream will generally not work in countries or locations where the Internet traffic is filtered, such as China, UAE, etc, nor when you are connecting via a public or shared Wi-Fi or Internet connection, such as in hotels, airports, etc. In such cases please use the VPN service instead.
Please find a list of incompatible Internet Service Providers (ISPs) below, due to the level of filtering these ISPs perform it breaks SmartStream. If you are using one of the below, please use the VPN instead.
|iPod/iPhone/iPad - Up to iOS 10||iPod/iPhone/iPad - iOS 11 (Latest)|
|Android 2.x||Android 4.x / 5.x / 6.x|
|AppleTV||Humax Freesat||Samsung C/D/E Series||Samsung F/H/J/K Series|
|NowTV||Sky+ HD Box||Amazon Fire TV (inc Stick)||Android TV Box|
Open the below website on your SmartStream configured device to ensure that a) it has been configured correctly and b) is compatible with your router or Internet connection
If the above test fails check the below:
Open the below website on your SmartStream configured device to ensure that a) it is still configured correctly and b) is compatible with your router or Internet connection
If the above test passes you likely need to sign into SmartStream with your VPN username/password to update your IP address in our system, each time your broadband IP address changes you need to complete the below.