SmartStream DNS provides an alternative way to optimise streaming media, it offers unparalleled streaming performance even enabling HD content to be streamed effortlessly.
The list of SmartStream supported sites can be found below, please ensure the site you wish to use is on this list - otherwise, please use the appropriate VPN option instead.
SmartStream Supported Site List
SmartStream will generally not work in countries or locations where the Internet traffic is filtered, such as China, etc, nor when you are connecting via a public or shared Wi-Fi or Internet connection, such as in hotels, airports, etc. In such cases please use the VPN service instead.
Please find a list of incompatible Internet Service Providers (ISPs) below, due to the level of filtering these ISPs perform it degrades or breaks SmartStream in some way. If you are using one of the below, you may have to use the VPN instead.
PLEASE NOTE: You must be at the physical location you intend to use SmartStream at, connected to the Internet connection you intend to use, in order to setup the service.
|Samsung TV pre 2014||Samsung TV 2015+||Samsung TV 2015+ Alternative Method|
|Sky+ HD Box||Amazon Fire TV (inc Stick)||Android TV Box|
Open the below website on your SmartStream configured device to ensure that a) it has been configured correctly and b) is compatible with your router or Internet connection
If the above test fails check the below:
Open the below website on your SmartStream configured device to ensure that a) it is still configured correctly and b) is compatible with your router or Internet connection
If the above test passes you likely need to sign into SmartStream with your VPN username/password to update your IP address in our system, each time your broadband IP address changes you need to complete the below.