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Apple Airport Extreme Router - SmartStream


Here you can find SmartStream setup information for your chosen device and also which services you can access whilst using SmartStream.

You can use the Table of Contents on the right hand side of this window to navigate between the different sections.


Install Guide


Step 1
Choose 2 SmartStream DNS servers using the below list, from either the 'Standard' or 'Special' list, you will need these later.




Step 2
Retrieve your VPN username and password, if you are a new member this is contained in the StreamVia Account Information email you received after ordering.




Step 3
Open the AirPort Utility application. (It's in Applications → Utilities.)


Step 4
Click the AirPort Extreme's icon. The status pop-up window appears. Click Edit. The settings window appears.


Step 5
Select the Internet tab. Locate the Primary DNS Server & Secondary DNS Server options/boxes, these are the options you need to change/populate. Enter the IP addresses of the SmartStream DNS servers you chose in Step 1. Do not change any other settings.


Only the SmartStream DNS servers should be listed, delete any others




Step 6
Make sure there are no typing mistakes in the DNS servers entered, if there are you will lose internet access. Once you are confident all is fine, click Update


Step 7
Unplug the power to the router, wait 5 seconds and then power it back up again


Step 8
After the router has rebooted, restart any devices connected to the router - computers, tablets, etc


Step 9
Use the below link to sign in to SmartStream using your VPN username and password, this will activate SmartStream for your current broadband IP address. It is recommended you do this from a computer or tablet.

Should your broadband connection IP address change (if your router restarts or your ISP resets your connection) you will need to repeat this step of signing in, to update our systems.






Removal Guide


Step 1
Open the AirPort Utility application. (It's in Applications → Utilities.)


Step 2
Click the AirPort Extreme's icon. The status pop-up window appears. Click Edit. The settings window appears.


Step 3
Select the Internet tab. Location the Primary DNS Server & Secondary DNS Server options/boxes, these are the options you need to change/populate. Enter the 8.8.8.8 and 8.8.4.4. Do not change any other settings.


Step 6
Make sure there are no typing mistakes in the DNS servers entered, if there are you will lose internet access. Once you are confident all is fine, click Update


Step 7
Unplug the power to the router, wait 5 seconds and then power it back up again


Step 8
After the router has rebooted, restart any devices connected to the router - computers, tablets, etc



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