If you are trying to resolve a problem with the VPN (OpenVPN, Tunnelblick, L2TP, etc), this page will not help you resolve your problem. This page is for resolving problems with SmartStream only.

If your SmartStream DNS has stopped working, this page will help you resolve the problem.

This page is divided into 2 sections, depending on whether or not the device you are trying to use with SmartStream has a web browser.

Please follow the appropriate steps, for your situation/device you're trying to use.

• Open the below link, on the device you are trying to use, this will test your setup:

http://test.streamvia.com

• Pay attention to the 2 x 'StreamVia SmartStream' lines, ignore the 'VPN' labelled lines.
• If you see:

'StreamVia SmartStream DNS Set: No'

1. You were not previously using SmartStream DNS, perhaps using the VPN instead
2. You have 'DNS Over HTTPS' or 'iCloud Private Relay' enabled, please see this link to check
3. The DNS settings have been lost from your device.

If the DNS settings have been lost from your device, please follow the appropriate SmartStream Setup Guide again to reconfigure the DNS server(s) on your device.

• If you see:

StreamVia SmartStream IP Authorised: No

… your broadband IP address has changed since you last signed into SmartStream, or it has expired.

You will need to sign into SmartStream once every 90 days, or when your broadband IP address changes - which ever is first. More often than not, when things stop working and nothing has changed on your end, this is the cause/fix.

You can sign into SmartStream again using the below link, this can be performed from any computer/tablet/phone on the same broadband connection as the device you're trying to use.

https://smartstream.streamvia.com

• Open the below link, on any device with a web browser (computer/phone/tablet/etc) that is using the same internet connection as the device you're trying to use:

http://test.streamvia.com

• Ignore all lines, apart from

StreamVia SmartStream IP Authorised

If it reports StreamVia SmartStream IP Authorised: No… your broadband IP address has changed since you last signed into SmartStream, or it has expired.

You will need to sign into SmartStream once every 90 days, or when your broadband IP address changes - which ever is first. More often than not, when things stop working and nothing has chan ged on your end, this is the cause/fix.

You can sign into SmartStream again using the below link, this can be performed from any computer/tablet/phone on the same broadband connection as the device you're trying to use.

https://smartstream.streamvia.com