Here you can find SmartStream setup information for your chosen device and also which services you can access whilst using SmartStream.

You can use the Table of Contents on the right hand side of this window to navigate between the different sections.

Step 1
Choose the closest SmartStream DNS server to your current location using the below list, you will need this later.

Step 2
Retrieve your VPN username and password, if you are a new member this is contained in the StreamVia Account Information email you received after ordering.

Step 3
Go to your Desktop, at the bottom of the screen, right click on the Start button


Step 4
Click (left) Network Connections

Step 5
Click (left) on Advanced Network Settings, then click on More network adapter options

Step 6
A new window will open. Select the Network Adapter that you use to connect to the Internet.

If you are using a wireless connection it will likely be called Wireless or for a cabled connection Ethernet

Step 7
Right click on the Network Adapter that you use to connect to the Internet, then click (left) Properties

Step 8
Disable Internet Protocol Version 6 (TCP/IPv6), i.e remove the tick from the box

Step 9
Select Internet Protocol Version 4 (TCP/IPv4) so it is highlighted, make sure it is 'Version 4' NOT 'Version 6'

Do not disable Internet Protocol Version 4, the 'tick' must remain in the box!

Then click Properties

Step 10
Select Use the following DNS server addresses

Then enter the SmartStream DNS server(s) you selected in Step 1, into the Preferered and Alternate boxes

Make sure there are no typing mistakes and do not change anything else! Click OK.

Step 11
Click Close


Step 12
Use the below link to sign in to SmartStream using your VPN username and password, this will activate SmartStream for your current broadband IP address.

Should your broadband connection IP address change (if your router restarts or your ISP resets your connection) you will need to repeat this step of signing in, to update our systems.

Step 13
Reboot/restart your computer


Step 14
Clear browser cache/history/cookies if required, then simply open the website you wish to unlock