Here you can find SmartStream setup information for your chosen device and also which services you can access whilst using SmartStream.

You can use the Table of Contents on the right hand side of this window to navigate between the different sections.

IMPORTANT: Some recent H series onwards sold outside of the UK seem to be unable to set a UK region on SmartHub, i.e to download UK Apps or use UK Apps. Some have, unfortunately, a hard coded region setting.

Step 1
Choose a 'Type 2' SmartStream DNS server using the below list, NOT 'Type 1, you will need this later.

Step 2
Retrieve your VPN username and password, if you are a new member this is contained in the StreamVia Account Information email you received after ordering.

Step 3
First, make sure the TV is successfully connected to your router/internet connection. Then, the source of the television to “TV” by using the Source button on the remote


Step 4
Go to SmartHub screen


Step 5
Press Menu button, also select the Menu option on the on-screen menu if required


Step 6
Scroll down to Network


Step 7
Network Status


Step 8
Click IP Settings, when you get the 'settings complete' screen


Step 9
Do *not* change anything under the 'IP Setting' header, i.e it must stay on automatic


Step 10
Scroll down to DNS Setting, change to 'enter manually'


Step 11
Enter the 'Type 2' SmartStream DNS server you chose in Step 1

Step 12
Click OK, OK, etc until you are out of the settings


Step 13
Unplug the TV power at the wall


Step 14
Use the below link to sign in to SmartStream using your VPN username and password, this will activate SmartStream for your current broadband IP address. It is recommended you do this from a computer.

Should your broadband connection IP address change (if your router restarts or your ISP resets your connection) you will need to repeat this step of signing in, to update our systems.

Step 15
Plug the TV back in again and power on


Step 16
First exit the Smart Hub, i.e where all the apps are, if you have this open - just have it on regular TV


Step 17
Then, press the Menu key on your remote control to bring up the TV settings menu, select Menu from the on-screen menu if required.


Step 18
Next, you need to 'Smart Hub Reset', or 'Reset Smart Hub' on some models. It is SmartHub that needs resetting, NOT the entire TV.

This is required to force the TV to download UK Apps, instead of your local region Apps.

Samsung have a page below, which advises the 'Reset Smart Hub' process for the various TVs:

https://www.samsung.com/au/support/tv-audio-video/reset-smart-hub-samsung-tv/


Step 19
Select 'Reset Smart Hub' and enter your PIN (default - 0000)


Step 20
You should now have UK Apps

Step 1
Go to SmartHub screen


Step 2
Press menu button


Step 3
Scroll down to Network


Step 4
Network Status


Step 5
Click IP Settings, when you get the 'settings complete' screen


Step 6
Do *not* change anything under the 'IP Setting' header, i.e it must stay on automatic


Step 7
Scroll down to DNS Setting, make sure it is set to 'Automatic'


Step 8
Click OK, OK, etc until you are out of the settings


Step 9 Unplug the TV, wait 10 seconds or so