This article generally applies to: Computers - using Firefox, Chrome, or Edge - Android and iPhone/iPad.
If when you run our tester…
….the DNS based checks are reporting 'No' - even though you have verified that it is successfully configured - then you need to check if your device or browser is using 'DNS Over HTTPS' or 'iCloud Private Relay'.
Chrome and Firefox have started to push this feature and enable it by default as have some modern releases of Android. If it is enabled, it will mean you are not using our DNS servers.
So that our service can successfully redirect you, you may need to disable 'DNS Over HTTPS' or 'iCloud Private Relay' to successfully use our service. We have included steps for this below.