User Tools

Site Tools


Fritz Box Router - SmartStream


Here you can find SmartStream setup information for your chosen device and also which services you can access whilst using SmartStream.

You can use the Table of Contents on the right hand side of this window to navigate between the different sections.


Install Guide


Step 1
Choose 2 SmartStream DNS servers using the below list, from either the 'Standard' or 'Special' list, you will need these later.




Step 2
Retrieve your VPN username and password, if you are a new member this is contained in the StreamVia Account Information email you received after ordering.




Step 3
Sign into the administration screen of the router, by putting the IP address/hostname into a web browser, the default is usually http://fritz!box or http://192.168.178.1 - your will need your router username/password to sign in


Step 4
Navigate to the SystemViewChange to Extended View and press Apply


Step 5
Then navigate to InternetAccess dataDNS-Server


Step 6
Under the heading DNSv4 Servers, ENABLE the Use other DNSv4 Servers option


Step 7
Locate the Prefered & Alternative options/boxes, these are the options you need to change/populate. Enter the IP addresses of the SmartStream DNS servers you chose in Step 1. Do not change any other settings.


Only the SmartStream DNS servers should be listed, delete any others




Step 8
Make sure there are no typing mistakes in the DNS servers entered, if there are you will lose internet access. Once you are confident all is fine, click Apply


Step 9
Unplug the power to the router, wait 5 seconds and then power it back up again


Step 10
After the router has rebooted, restart any devices connected to the router - computers, tablets, etc


Step 11
Use the below link to sign in to SmartStream using your VPN username and password, this will activate SmartStream for your current broadband IP address. It is recommended you do this from a computer or tablet.

Should your broadband connection IP address change (if your router restarts or your ISP resets your connection) you will need to repeat this step of signing in, to update our systems.






Disable IPv6 Guide


If you have IPv6, you may need to disable this on your router to use SmartStream.

Step 1
Sign into the administration screen of the router, by putting the IP address/hostname into a web browser, the default is usually http://fritz!box or http://192.168.178.1 - your will need your router username/password to sign in


Step 2
Navigate to the Home NetworkNetwork


Step 3
Press the IPv6 button under IP Addresses


Step 4
ENABLE the option Disable DHCPv6 server on FRITZ!box


Step 5
Click OK


Step 6
Unplug the power to the router, wait 5 seconds and then power it back up again. You will need to sign into SmartStream again, as your broadband IP address will likely changed - https://smartstream.streamvia.com


Step 7
After the router has rebooted, restart any devices connected to the router - computers, tablets, etc



Removal Guide


Step 1
Sign into the administration screen of the router, by putting the IP address/hostname into a web browser, the default is usually http://fritz!box or http://192.168.178.1 - your will need your router username/password to sign in


Step 2
Navigate to the SystemViewChange to Extended View and press Apply


Step 3
Then navigate to InternetAccess dataDNS-Server


Step 4
Under the heading DNSv4 Servers, DISABLE the Use other DNSv4 Servers option


Step 5
Click Apply


Step 6
Unplug the power to the router, wait 5 seconds and then power it back up again


Step 7
After the router has rebooted, restart any devices connected to the router - computers, tablets, etc



Page Tools