Help
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Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.
You can use the Table of Contents on the right hand side of this window to navigate between the different sections.
Step 1
Retrieve your VPN username and password, if you are a new member this is contained in the StreamVia Account Information email you received after ordering.
Step 2
Install the OpenVPN Connnect App. App Store link below.
Step 3
Next, we need to install our server options into the OpenVPN App, open the appropriate link below in Safari.
There are 2 versions of the configuration files - Standard and NoHosts, the latter should be used from restricted/censored locations (China, UAE, Iran, etc).
Standard
Not connecting from a restricted location
https://www.streamvia.mobi/ios/openvpn/
NoHosts
Connecting from restricted locations, China, UAE, Iran, etc
https://www.streamvia.mobi/ios/openvpn-nohosts/
Step 4
Using the list of server options in Step 3, tap the configuration file you want to import, i.e where you want to appear to be.
What is the difference between the options?
Step 5
Tap Allow
Step 6
Tap Close
Step 7
Go to the main iOS Settings, the main/top level Settings page (not in a sub-menu), immediately below where it shows your name/Apple ID, tap Profile Downloaded
Alternatively, go to Settings → General → Profiles → Tap the option under the Downloaded Profile heading.
Step 8
Tap Install top right
Step 9
If you are prompted to 'Enter your passcode', this is the numerical code you use to unlock your device
Step 10
Tap Install top right
Step 11
Tap Install again
Step 12
Once installed you will see Profile Installed at the top of the window, tap Done
Step 13
Start the OpenVPN App that you installed previously, tap the pencil icon on the right hand side
Step 13
Step 14
Move the slider to On
Step 15
We STRONGLY recommend you repeat from 'Step 3' above, to import ALL options for your chosen location, for example all UK, USA options.
What is the difference between the options?
Step 16
If you see the below screen when you start OpenVPN, select OVPN Profile to see your VPN options