Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.

You can use the Table of Contents on the right hand side of this window to navigate between the different sections.

Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:

Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.

Step 2
Go to App Store

Step 3
Search for Passepartout VPN and then install/download the app.

After you install the App, you need to install StreamVia configuration files - so make sure you keep reading below (Step 4 onwards) for steps on how to do this!

There is also a direct link to the Passepartout VPN App below:

Step 4
Next, we need to install our server options into the Passepartout App.

There are 2 different types of configuration files, if you are connecting from a restricted location (UAE, Saudi, China, Egypt, etc) please use the 'NoHosts' link shown below.

Open the appropriate link below in the Safari web browser, these contain our iOS OpenVPN configuration files:

Step 5
With the link in Step 4 open, you will see a list of configuration files, similar to the below screenshot.

You should select the location you want to appear to be in; UK for UK sites, USA for USA sites, etc.

Tap on an option name, to download that configuration file.

Which options should I use?!

• Port 1 is labelled 'Performance', these are typically the fastest
• Port 2 is labelled 'Fallback', these may be required from some restricted locations
• We recommend you experiment, to see which works best for you.

Step 6
Tap Download, the selected configuration file will then download to your device.

Step 7
To access the downloaded configuration file, tap the downward pointing arrow shown in the address bar.

Step 8
After tapping the downward pointing arrow, a menu will appear.

Tap Downloads from this new menu

Step 9
Your downloads will then be shown.

Tap the SV - xx - Port x - xxxx configuration file that you downloaded above

Step 10
You now need to share the downloaded configuration file, to the Passepartout App.

Tap the Sharing Icon, the square with an arrow

Step 11
A sharing menu will appear, from the bottom of the screen.

On the row with 'Airdrop' and Messages' scroll across until you find Passepartout - then tap on this, this will send the configuration file to the Passepartout App.

If you do not see an Passepartout option, scroll to the very end of the line (to the right), tap More, then Passepartout.


Step 12
The Passepartout App wil then be started and the 'New profile' screen will appear

Tap Next, top right


Step 13
Tap Next, again, top right


Step 14
On the 'Account' screen, configure as follows, then tap Save top right

• Username: Usually your email address, retrieved in Step 1 of this guide
• Password: Your VPN password, retrieved in Step 1 of this guide

Step 15
Move the Enabled slider to the On position

Tap Allow if prompted to 'Add VPN Configurations', then enter your iPhone/iPad screen unlock code if prompted


Step 16
When using Passepartout, you must only use the Passepartout App to connect and disconnect the VPN.

Possible causes:

• Wrong username/password, this is the most common, please see the steps below
• Your account is suspended/expired
• You have too many devices concurrently connected for your account
• You do not have access to this server with your account

Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:

Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.

Step 2
Start the Passepartout App


Step 3
Select the VPN option you're trying to connect, then 'Account'


Step 4
Configure as follows, then tap Save top right

• Username: Usually your email address, retrieved in Step 1 of this guide
• Password: Your VPN password, retrieved in Step 1 of this guide

Step 5
Move the Enabled slider to the On position

When using Passepartout, you must only use the Passepartout App to connect and disconnect the VPN.

It is not possible to connect/disconnect the VPN from the main iOS VPN Settings

Step 1
There are 2 different types of configuration files, if you are connecting from a restricted location (UAE, Saudi, China, Egypt, etc) please use the 'NoHosts' link shown below.

Open the appropriate link below in the Safari web browser, these contain our iOS OpenVPN configuration files:

Step 2
With the link in Step 1 open, you will see a list of configuration files, similar to the below screenshot.

You should select the location you want to appear to be in; UK for UK sites, USA for USA sites, etc.

Tap on an option name, to download that configuration file.

Which options should I use?!

• Port 1 is labelled 'Performance', these are typically the fastest
• Port 2 is labelled 'Fallback', these may be required from some restricted locations
• We recommend you experiment, to see which works best for you.

Step 3
Tap Download, the selected configuration file will then download to your device.

Step 4
To access the downloaded configuration file, tap the downward pointing arrow shown in the address bar.

Step 5
After tapping the downward pointing arrow, a menu will appear.

Tap Downloads from this new menu

Step 6
Your downloads will then be shown.

Tap the SV - xx - Port x - xxxx configuration file that you downloaded above

Step 7
A sharing menu will appear, from the bottom of the screen.

On the row with 'Airdrop' and Messages' scroll across until you find Passepartout - then tap on this, this will send the configuration file to the Passepartout App.

If you do not see an Passepartout option, scroll to the very end of the line (to the right), tap More, then Passepartout.


Step 8
The Passepartout App wil then be started and the 'New profile' screen will appear

Tap Next, top right


Step 9
Tap Next, again, top right


Step 10
On the 'Account' screen, configure as follows, then tap Save top right

• Username: Usually your email address, retrieved in Step 1 of this guide
• Password: Your VPN password, retrieved in Step 1 of this guide

Step 11
Move the Enabled slider to the On position

Tap Allow if prompted to 'Add VPN Configurations', then enter your iPhone/iPad screen unlock code if prompted


Step 12
When using Passepartout, you must only use the Passepartout App to connect and disconnect the VPN.