Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.

You can use the Table of Contents on the right hand side of this window to navigate between the different sections.

This guide was written for Ubuntu 20.04 LTS, there may be differences between earlier/later versions, or when using alternate UIs.

Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:

Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.

Step 2
Open the below link in a web browser, this contains our Linux OpenVPN configuration files:

Step 3
With the link in Step 3 open, you will see a list of configuration files, similar to the below screenshot.

You should select the location you want to appear to be in; UK for UK sites, USA for USA sites, etc.

Click on an option name, to download that configuration file.

Which options should I use?!

• Port 1, 2 are labelled 'Performance', these are typically the fastest
• Port 3, 4 are labelled 'Fallback', these may be required from some restricted locations
• We recommend you experiment, to see which works best for you.

Step 4
Click either your WiFi or Ethernet icon, in the menu bar at the top right

Then select Settings

Step 5
Under VPN click the + icon, to add a new VPN configuration

Step 6
Click Import from file

Step 7
Go to your Downloads directory, or wherever you saved the configuration file downloaded in Step 2 / Step 3.

Select the OpenVPN configuration file, then click Open

Step 8
Configure as follows, then tap Add top right

• User name: Usually your email address, retrieved in Step 1 of this guide
• Password: Your VPN password, retrieved in Step 1 of this guide
• Do NOT change anything other than Username/Password

Step 9
Move the VPN slider to the On position

Step 10
You can connect and disconnect the VPN, by using the WiFi or Ethernet icon in the menu bar at the top

Possible causes:

• Wrong username/password, this is the most common, please see the steps below
• Your account is suspended/expired
• You have too many devices concurrently connected for your account
• You do not have access to this server with your account

Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:

Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.

Step 2
Click either your WiFi or Ethernet icon, in the menu bar at the top right

Then select Settings

Step 3
Click the cog icon, next to the VPN option that fails to connect

Step 4
Select Identity, configure as follow, then click Apply to save your changes

• User name: Usually your email address, retrieved in Step 1 of this guide
• Password: Your VPN password, retrieved in Step 1 of this guide
• Do NOT change anything other than Username/Password

Step 5
Move the VPN slider to the On position