Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.

You can use the Table of Contents on the right hand side of this window to navigate between the different sections.

Step 1
Download StreamVia OpenVPN Config Bundle, using the link below:

Step 2
Retrieve your VPN username and password, if you are a new member this is contained in the StreamVia Account Information email you received after ordering.

Step 3
Click the Ubuntu icon and a search box should appear, type Terminal in the box then click the Terminal icon

Step 4
Enter the below command inside the terminal window then press enter on your keyboard

sudo apt-get install network-manager-openvpn-gnome

Step 5
Enter your Ubuntu/computer password when prompted, this is not your StreamVia VPN password. There will be no characters or *'s shown on the screen this is normal, when entered press enter on your keyboard.

Step 6
When prompted with Do you want to continue? enter Y then press enter

Step 7
When OpenVPN has finished installing you will be returned to a screen like the below, click the red cross in the top left of the Terminal window to close it

Step 8
Find the StreamVia OpenVPN Config Bundle that you downloaded in Step 1, it will likely be in the Downloads folder inside your home directory.


Step 9
Drag the StreamVia OpenVPN Config Bundle onto the word Home under the Places menu, this will move the file to your home directory.

Step 10
Click Home under the Places menu, this will take you to your home directory where you should see the StreamVia OpenVPN Config Bundle zip file.

Step 11
Right click the StreamVia OpenVPN Config Bundle zip file, left click Extract Here

Step 12
A new folder will be created once the zip file has been extract called StreamVia_Config_Bundle

Step 13
Click the Network Manager icon in the top right of your screen, it will either appear as 2 arrows or a Wi-Fi icon. Select VPN Connections, then Configure VPN…

Step 14
Click the Add button

Step 15
Select Import a saved VPN configuration… from the list

Step 16
With Import a saved VPN configuration… selected, click Create…

Step 17
Navigate to the StreamVia_Config_Bundle folder, in your home directory if you followed our earlier advice in Steps 9 - 10. Double click the StreamVia_Config_Bundle folder to enter it

Step 18
Select the VPN configuration profile you wish to import, all VPN configuration profiles end in .ovpn then click Open

Step 19
Enter your VPN username and password, this can be found in the StreamVia Account Information email, it is case sensitive so please copy and paste. Then, click Save…

Step 20
Your imported VPN should show in Network Connections, click Close

Step 21
Click the Network Manager icon in the top right of your screen, it will either appear as 2 arrows or a Wi-Fi icon. Select VPN Connections, then the VPN that you imported

Step 22
The VPN will attempt to connect, a lock icon will appear on the Network Manager icon in the top right once connected successfully. If you receive an error about secrets, then you have entered a mistake in your password - please copy and paste the password.

Step 23
Repeat Step 21 but choose Disconnect when you are finished using the VPN. Please note, to connect another VPN you must first disconnect any connected VPNs first.


Step 24
Please make sure you experiment with the Faster and Reliable options, you will also see Location 1 and Location 2 these are different VPN locations, with different network connections, so you may find that one provides a better connection than the other. Repeat Step 13 onwards to import another VPN profile.

To try another connection, after importing another VPN profile, first disconnect any that are already connected - you should have only 1 active VPN at a time.