Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.

You can use the Table of Contents on the right hand side of this window to navigate between the different sections.

Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:

Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.

Step 2
Install OpenVPN Connect from the Google Play store

Step 3
Next, we need to install our server options into the OpenVPN App.

There are 2 different types of configuration files, if you are connecting from a restricted location (UAE, Saudi, China, Egypt, etc) please use the 'NoHosts' link shown below.

Open the appropriate link below in Chrome, these contain our Android OpenVPN configuration files

Step 4
With the link in Step 3 open, you will see a list of configuration files, similar to the below screenshot.

You should select the location you want to appear to be in; UK for UK sites, USA for USA sites, etc.

Tap on an option name, to download that configuration file. The configuration file will then be downloaded to your device, in the background.

Which options should I use?!

• Port 1 is labelled 'Performance', these are typically the fastest
• Port 2 is labelled 'Fallback', these may be required from some restricted locations
• We recommend you experiment, to see which works best for you.

Step 5
Start the OpenVPN Connect App that you downloaded in Step 2 from the Play Store.

Select Import Profile, then File (NOT URL).

Step 6
With File selected, you should now see a list of the OpenVPN Configuration files downloaded in Step 3 and Step 4.

Select them, then tap Import.

Don't see the OpenVPN (.ovpn) configuration files?
Please make sure you are in your Downloads folder. As this is where they will have been downloaded to.

Step 7
Enter VPN credentials, then press Add

Step 8
Move the VPN slider to On

Possible causes:

• Wrong username/password, this is the most common, please see the steps below
• Your account is suspended/expired
• You have too many devices concurrently connected for your account
• You do not have access to this server with your account

Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:

Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.

Step 2
Tap OK

Step 3
Tap the pencil icon on the far right-hand side.

Step 4
Configure as follows, then tap Save top right

• User name: Usually your email address, retrieved in Step 1 of this guide
• Save password: Enabled
• Password: Your VPN password, retrieved in Step 1 of this guide

Step 5
Move the VPN slider to On

Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:

Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.

Step 2
There are 2 different types of configuration files, if you are connecting from a restricted location (UAE, Saudi, China, Egypt, etc) please use the 'NoHosts' link shown below.

Open the appropriate link below in Chrome, these contain our Android OpenVPN configuration files

Step 3
With the link in Step 2 open, you will see a list of configuration files, similar to the below screenshot.

You should select the location you want to appear to be in; UK for UK sites, USA for USA sites, etc.

Tap on an option name, to download that configuration file. The configuration file will then be downloaded to your device, in the background.

Which options should I use?!

• Port 1 is labelled 'Performance', these are typically the fastest
• Port 2 is labelled 'Fallback', these may be required from some restricted locations
• We recommend you experiment, to see which works best for you.

Step 4
Start the OpenVPN Connect App

Use the 'burger icon' (3 horizontal lines), then select Import Profile, then File (NOT URL).

Step 5
With File selected, you should now see a list of the OpenVPN Configuration files downloaded in Step 2 and Step 3.

Select them, then tap Import.

Don't see the OpenVPN (.ovpn) configuration files?
Please make sure you are in your Downloads folder. As this is where they will have been downloaded to.

Step 6
Enter VPN credentials, then press Add

Step 7
Move the VPN slider to On