Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.

You can use the Table of Contents on the right hand side of this window to navigate between the different sections.

You must have a Residential VPN account to use this service.

Step 1
Retrieve your VPN username, VPN password and OpenVPN Configuration Files from the 'My Services' section of the Client Area:

Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.

Step 2
Download Tunnelblick, an OpenVPN client, using the link below:

Step 3
Double-click the file you downloaded and you should see a screen like the below, double-click again on Tunnelblick to begin the install

Step 4
You may see a screen like the below, depending on your version of macOS, if you do click Open. If not, skip to the next step.

Step 5
You may see a screen like the below, depending on your version of macOS, if you do enter your macOS Username and Password then click OK. If not, skip to the next step.

Step 6
Click Continue

Step 7
Once installed click I have configuration files

Step 8
Click OK

Step 9
Find the OpenVPN Configuration File zip file you downloaded in 'Step 1', typically in your Downloads folder.

Some versions of macOS/browsers will automatically extract the zip file, if this is the case you will see the 'BT-xxxx' folder already.

If not, double-click on the BT-xxx.zip file, to extract it. Then you should see a 'BT-xxx' folder.

Double-click on the 'BT-xxxx' folder.

Step 10
You will now see all of the OpenVPN Configuration files for your account - named SV-xxxxx-xxxxx.ovpn.

If you switch to List view, shown by the red arrow at the top, it will make it easier to view the configuration files.

Double-click on the configuration file you want to import, we recommend you start with 'Port 1 - Performance'.

Which options should I use?!

• Port 1, 2, 3 are labelled 'Performance', these are typically the fastest
• Port 4, 5, 6 are labelled 'Fallback', these may be required from some restricted locations
• We recommend you experiment, to see which works best for you.

Step 11
Click Only Me

Step 12
If prompted with a screen like the below, enter your macOS Username and Password. This is not your StreamVia VPN username/password. Click OK.

Step 13
Click the tunnel icon in the top right of your screen and select an option you wish to connect.

Step 14
Enter your VPN Username and VPN Password that you retrieved in 'Step 1', enable Save in keychain to the save the username/password, click OK

This usually means you have a mistake in the VPN username or the VPN Password.

Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:

Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.