Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.

You can use the Table of Contents on the right hand side of this window to navigate between the different sections.

You must have a Residential VPN account to use this service.

Step 1
Go to the App Store, then search for Passepartout VPN and then install/download the app.

After you install the App, you need to install StreamVia configuration files - so make sure you keep reading below (Step 4 onwards) for steps on how to do this!

There is also a direct link to the Passepartout VPN App below:

Step 2
Next, you need to download and transfer the OpenVPN configuration files to your device. There are 3 ways to do this:

• Follow the steps below, to download the OpenVPN configuration files from our Client Area, directly to your iOS device
• Download the files on a computer, then email the files to yourself, access the email on your iOS device
• Email our Support team, ask them to email to you the OpenVPN configuration files so you can access the email on your iOS device

Step 3
Retrieve your VPN username, VPN password and OpenVPN Configuration Files from the 'My Services' section of the Client Area:

Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.

Step 4
After tapping Download OpenVPN Configuration Files, from the 'My Services' section of the Client Area, you will be prompted to accept the download.

Tap Download.

Step 5
Tap the arrow pointing down icon, shown by the red arrow on the image below, to access your downloads.

Then tap the zip file downloaded in the previous step.

Step 6
With the Downloads window now open, tap the zip file downloaded in the previous step.

Step 6
After tapping on the zip file, it will extract a blue folder, with the same name as the zip file, shown by the red circle in the below image.

Step 7
To make things easier to see, we recommend you change to List view.

Tap the … icon, top right of the window. Then, select List.

Step 7
Now tap the blue folder, to open the folder with the configuration files

Step 8
You will now see 6 OpenVPN configuration files. If your screen is small, like the photo below, the full name may be shortened.

You will now see 6 OpenVPN configuration files. There are 2 groups of configuration files:

• Port 1, 2, 3 are labelled 'Performance', these are typically the fastest
• Port 4, 5, 6 are labelled 'Fallback', these may be required from some restricted locations
• We recommend you experiment, to see which works best for you.

We recommend you start with the top one, Port 1 - Performance, tap this to import this option.

Step 9
Your chosen OpenVPN Profile will now open. Next, we need to send it to the Passepartout App.

Tap the Share button, shown by the red arrow in the below image.

Step 10
A sharing menu will appear, from the bottom of the screen.

On the row with 'Airdrop' and Messages' scroll across until you find Passepartout - then tap on this, this will send the configuration file to the Passepartout App.

If you do not see an Passepartout option, scroll to the very end of the line (to the right), tap More, then Passepartout.


Step 11
The Passepartout App will then be started and the 'New profile' screen will appear

Tap Next, top right


Step 12
Tap Next, again, top right


Step 13
On the 'Account' screen, configure as follows, then tap Save top right

• Username: Usually your email address, retrieved in Step 1 of this guide
• Password: Your VPN password, retrieved in Step 1 of this guide

Step 13
Move the Enabled slider to the On position

Tap Allow if prompted to 'Add VPN Configurations', then enter your iPhone/iPad screen unlock code if prompted


Step 14
When using Passepartout, you must only use the Passepartout App to connect and disconnect the VPN.

This usually means you have a mistake in the VPN username or the VPN Password.

Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:

Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.

• Start the Passepartout App
• Select the VPN option you're trying to connect, then 'Account'
• Correct the VPN username and/or VPN password
• Save, top right
• Try and move the Enabled VPN slider to On again

When using Passepartout, you must only use the Passepartout App to connect and disconnect the VPN.

It is not possible to connect/disconnect the VPN from the main iOS VPN Settings