Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.

You can use the Table of Contents on the right hand side of this window to navigate between the different sections.

You must have a Residential VPN account to use this service.

Step 1
Download the latest Windows OpenVPN Installer, from the OpenVPN website:

Step 2
Install OpenVPN, using the installer file downloaded above, accept all of the defaults (you do not need to change anything)


Step 3
Start 'OpenVPN GUI', using the shortcut on your desktop, once installed


Step 4
You will/may see the below message:

No readable connection profiles (config files) found.

… click 'OK', it is fine, we will install the config files next.


Step 5
In the bottom right-hand corner of your screen, the System Tray, locate the OpenVPN icon.

The OpenVPN icon appears like a computer screen, with a pad-lock.


Step 6
Right-Click on the OpenVPN icon, in the bottom right-hand corner of your screen.


Step 7
Choose 'Import file…' from the pop-up menu


Step 8
Download the 'ovpn' configuration files, if you are a new customer these will have been provided when your account was activated. Retrieve your VPN username and password, if you are a new member this is contained in the StreamVia Residential VPN - Account Information email you received after ordering.

Step 3
Double click the StreamVia Residential OpenVPN Installer you downloaded above. Then, click Next


Step 4
Click I Agree


Step 5
Select the VPN Server you were assigned, this can be found in the 'StreamVia Residential VPN - Account Information' email.


Step 6
Click Install


Step 7
Click Next


Step 8
Enter your VPN username and password, this can be found in the StreamVia Residential VPN - Account Information email, it is case sensitive so please copy and paste. Then, click Next


Step 9
Click Finish


Step 10
Double click the OpenVPN GUI shortcut on your desktop


Step 11
Click Yes if you see a screen like the below

Step 12
In the bottom-right hand corner of your screen, you should see an icon that looks like a grey computer screen, with a padlock, the icon is grey as the VPN is not currently connected

Step 13
Right-click on the grey computer screen, with a padlock and choose the VPN that you wish to connect to, then click Connect

Which options should I use?!
'Option 1' labelled options will typically provide the best performance, 'Option 2' may be required from some restricted/censored locations. We recommend you experiment, to see which works best for you.

Step 14
A window will pop-up with scrolling text, you do not need to click anything on this window it will disappear when connected.

Thats it, surf the internet as you normally would or simply open the blocked website you wish to view. We recommend you clear all browser cache/cookies/history after connecting the VPN, so that your real location is not revealed.


Step 15
Repeat Step 14 but choose Disconnect when you are finished using the VPN. Please note, to connect another VPN you must first disconnect any connected VPNs first.