Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.

Some of these routers have low powered processors, so speed may be slower than when using the VPN directly on a computer/tablet/etc.

For example:

• GL-AX1800 is capable of around 100Mbps OpenVPN speeds
• GL-B1300 around 20-25Mbps
• GL-MT300N only around 5Mbps.

We consider the GL-AX1800 to strike a reasonable balance between performance and price - typically around £100 on Amazon, or even £70 from AliExpress direct from China/Hong Kong - it offers good VPN speeds and the latest WiFi6 standards as well.

If you use wifi, rather than cabled connections, maximum speed may be slower because of the processing overhead of the wireless network encryption. Use cabled connections for as many devices as possible.

The above does not take into account any outside factors, such as the distance you are from the VPN server, your ISP peering/connectivity to the UK/BT network. These figures are just what the processor on the router is physically capable of.

We recommend you run firmware version 4.x, if your device ships with version 3.x you might be able to find an updated firmware on the below page:

https://dl.gl-inet.com

You must have a Residential VPN account to use this service.

Step 1
Retrieve your VPN username, VPN password and OpenVPN Configuration Files from the 'My Services' section of the Client Area:

Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.

Step 2
Locate the OpenVPN Configuration Files you downloaded in Step 1, in your Downloads folder, extract/decompress the zip file.

A new 'BT-xxx' folder will be created, which contains the OpenVPN Configuration Files.


Step 3
Connect a cable from your main broadband router, to the 'Internet' (or WAN) port on your GL router.

Typically the 'Internet' port has a globe icon on the back, or is labelled WAN.

Then, power on the router.


Step 4
Login to the router, by connecting your computer to the GL router wifi network (or cabled port) and enter http://192.168.8.1 in a browser.

The default wifi key and password can either be found on the bottom of the unit, or with the included paperwork/documentation.


Step 5
Follow any initial prompts displayed in the browser to setup the router, then update the device firmware:

System → Upgrade → Online Upgrade, make sure you are running the latest version. If not, update first.


Step 6
In the router interface, navigate to VPN → OpenVPN Client → New Group → name the new group, StreamVia


Step 7
Make sure your StreamVia new group is selected

To add a new OpenVPN Configuration, either click 'Select a file or drag it here' or Drag n Drop the OVPN file you want to load, from the 'BT-xxx' folder that you downloaded/extracted in Step 1 / Step 2, into the box

If you clicked 'Select a file or drag it here' a dialogue window will pop up, where you can select the OVPN file from the 'BT-xxx' folder that you downloaded/extracted in Step 1 / Step 2.


Step 8
You will be prompted for your VPN username/password, enter these and click 'Apply'

Step 9
To connect the VPN, go to VPN → VPN Dashboard, there you should see the OVPN file you uploaded, with a type of 'OpenVPN' - switch On the Enable slider, to connect the VPN.


Step 10
Towards the top of the 'VPN Dashboard' screen, make sure that 'Global Proxy' is shown - this means the VPN will be active for all devices, that connect to this VPN router

If you also wish to enable the 'Kill Switch', so internet access will be blocked should the VPN disconnect, click 'Global Options' (top right) enable 'Block Non-VPN Traffic' then click 'Apply'


Step 11
Check that the VPN has connected, by opening any 'IP Checker' website - example below:

Step 12
You can change the wifi network name and we STRONGLY recommend you change the default wifi password, from the router interface.

For those of you working remotely, covertly, we recommend you do NOT name your wifi network 'My-VPN-Network' just in case your company IT team record the wifi network names you connect to. 'BT HomeHub' would be a good wifi network name.

Wireless → Modify → Change the name and/or Wi-Fi Key as you wish.

If your router has 2.4Ghz and 5.0Ghz wifi networks, there are separate 'Modify' buttons for both networks.

The 5Ghz network is typically faster, so if your router and device is 5Ghz capable this is usally the best option to connect to.

Personally, we prefer to set both 2.4Ghz and 5.0Ghz wifi networks to the same name i.e 'MyWiFi' not 'MyWiFi-2G' and 'MyWiFi-5G' - this means that the devices themselves, will choose which wifi band to use.

Step 1
Retrieve your VPN username, VPN password and OpenVPN Configuration Files from the 'My Services' section of the Client Area:

Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.

Step 2
Locate the OpenVPN Configuration Files you downloaded in Step 1, in your Downloads folder, extract/decompress the zip file.

A new 'BT-xxx' folder will be created, which contains the OpenVPN Configuration Files.


Step 3
Connect a cable from your main broadband router, to the 'Internet' (or WAN) port on your GL router.

Typically the 'Internet' port has a globe icon on the back, or is labelled WAN.

Then, power on the router.


Step 4
Login to the router, by connecting your computer to the GL router wifi network (or cabled port).

Then enter http://192.168.8.1 in a browser.

The default wifi key and password can either be found on the bottom of the unit, or with the included paperwork/documentation.


Step 5
Follow any initial prompts displayed in the browser to setup the router, then update the device firmware:

Upgrade → Online Upgrade, make sure you are running the latest version. If not, update first.


Step 6
In the router interface, navigate to:

VPN → OpenVPN Client → Add a New OpenVPN Configuration


Step 7
Then, Drag n Drop the OVPN file you want to load - from the 'BT-xxx' folder that you downloaded/extracted in Step 1 / Step 2 - into the box

We recommend you start with the 'Port 1 - Performance' configuration.


Step 8
You will be prompted for a Description (which can be anything) and your VPN username/password, enter these and click 'Submit'

Step 9
Click 'Connect' and make sure the VPN is showing as connected successfully.


Step 10
You can change the wifi network name and we STRONGLY recommend you change the default wifi password, from the router interface.

For those of you working remotely, covertly, we recommend you do NOT name your wifi network 'My-VPN-Network' just in case your company IT team record the wifi network names you connect to. 'BT HomeHub' would be a good wifi network name.

Wireless → Modify → Change the name and/or Wi-Fi Key as you wish.

If your router has 2.4Ghz and 5.0Ghz wifi networks, there are separate 'Modify' buttons for both networks.

The 5Ghz network is typically faster, so if your router and device is 5Ghz capable this is usally the best option to connect to.