Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.
You can use the Table of Contents on the right hand side of this window to navigate between the different sections.
Android can vary between different manufacturers, if you get have problems following the guides below please get in touch with our support team, with details of your Android model and version.
Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:
Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.
Step 2
On your Android device, go to Settings
Step 3
Then Connections
Step 4
Then More connection settings
Step 5
Then VPN
Step 6
Tap 3 dots, usually at the top right of the screen
Step 7
Then Add VPN profile
Step 8
You will then see the 'Add VPN Profile' screen, configure as follows:
Please note:
Step 9
Then tap Save
Step 10
You will then see the new VPN option, that was configured/saved
Step 11
Tap this new option and try and Connect the VPN
Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:
Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.
Step 2
On your Android device, go to Settings
Step 3
Then Network & Internet
Step 4
Then Advanced
Step 5
Then VPN
Step 6
Tap +, usually at the top right of the screen
Step 7
You will then see the 'Add VPN Profile' screen, configure as follows:
Please note:
Step 8
Then tap Save
Step 9
You will then see the new VPN option, that was configured/saved
Step 10
Tap this new option and try and Connect the VPN
Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:
Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.
Step 2
On your Android device, go to Settings
Step 3
Then Network & Internet
Step 4
Then VPN
Step 5
Tap +, usually at the top right of the screen
Step 6
You will then see the 'Add VPN Profile' screen, configure as follows:
Please note:
Step 7
Then tap Save
Step 8
You will then see the new VPN option, that was configured/saved
Step 9
Tap this new option and try and Connect the VPN
Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:
Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.
Step 2
On your Android device, go to Settings
Step 3
Then More under Wireless & Networks
Step 4
Then VPN
Step 5
Tap +, usually at the top right of the screen
Step 6
You will then see the 'Add VPN Profile' screen, configure as follows:
Please note:
Step 7
Then tap Save
Step 8
You will then see the new VPN option, that was configured/saved
Step 9
Tap this new option and try and Connect the VPN
Possible causes:
Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:
Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.
Step 2
Modify the username/password as required, from the pop-up menu, when you next try to connect the VPN option.