The OpenVPN Connect App on iOS has been updated, it features a new user interface. After the update, some users have a problem connecting to the VPN.
If you have upgraded the App and cannot connect it has likely lost some of the settings, there are 2 'Fix' options below.
FIX OPTION 1 - Simplest
Delete the OpenVPN App from your device, i.e press/hold on the App icon until it wiggles/bounces, tap the 'x' that appears in the top left-hand corner of the icon.
Install OpenVPN and the configuration files again, by following the setup guide below:
FIX OPTION 2 - Try to correct the missing configuration
Select 'OVPN Profile' from the main screen
You should now see your previous VPN options, continue with Step 3 below.
If you instead see an 'Import Profile' screen, the configuration files have been lost - please Click Here and follow Step 3 onwards of the Setup Guide to install them again
The VPN username/password seems to get lost during the upgrade, you will need to re-enter these to be able to connect.
Tap the '>' towards the right-hand of the screen, next to the VPN option you want to connect.
If you do not see a '>' icon, please Click Here and follow Step 3 onwards of the Setup Guide to install them again
Make sure 'Username' is your VPN username, usually your full email address
Make sure 'Password' is your VPN password.
Tap 'Save' top right
Try to connect now. If it fails, most likely the password in Step 6 is wrong.