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iPhone/iPad - OpenVPN


Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.

You can use the Table of Contents on the right hand side of this window to navigate between the different sections.


Install Guide


Step 1
Retrieve your VPN username and password, if you are a new member this is contained in the StreamVia Account Information email you received after ordering.



Step 2
Install the OpenVPN Connnect App. App Store link below.




Step 3
Next, we need to install our server options into the OpenVPN App, open the appropriate link below in Safari.

There are 2 versions of the configuration files - Standard and NoHosts, the latter should be used from restricted/censored locations (China, UAE, Iran, etc).


Standard
Not connecting from a restricted location

https://www.streamvia.mobi/ios/openvpn/



NoHosts
Connecting from restricted locations, China, UAE, Iran, etc

https://www.streamvia.mobi/ios/openvpn-nohosts/



Step 4
Using the list of server options in Step 3, tap the configuration file you want to import, i.e where you want to appear to be.

What is the difference between the options?

  • UK1, UK2, etc, use different network providers. Performance may vary between them.
  • Option 1, is typically fastest
  • Option 2, will probably work best from censored locations, but try 'Option 1' as well.





Step 5
Tap Allow




Step 6
Tap Close




Step 7
Go to the main iOS Settings, the main/top level Settings page (not in a sub-menu), immediately below where it shows your name/Apple ID, tap Profile Downloaded

Alternatively, go to SettingsGeneralProfiles → Tap the option under the Downloaded Profile heading.




Step 8
Tap Install top right




Step 9
If you are prompted to 'Enter your passcode', this is the numerical code you use to unlock your device




Step 10
Tap Install top right




Step 11
Tap Install again




Step 12
Once installed you will see Profile Installed at the top of the window, tap Done




Step 13
Start the OpenVPN App that you installed previously, tap the pencil icon on the right hand side




Step 13

  • Enter your VPN username, usually your full email address at the point of ordering
  • Enable 'Save Password'
  • Enter your VPN password, can be found in the StreamVia Account Information email unless changed
  • Your VPN password is case sensitive so please copy and paste.
  • Tap Save top right once finished.







Step 14
Move the slider to On




Step 17
We STRONGLY recommend you repeat from 'Step 3' above, to import ALL options for your chosen location, for example all UK, USA options.

What is the difference between the options?

  • UK1, UK2, etc, use different network providers. Performance may vary between them.
  • Option 1, is typically fastest
  • Option 2, will probably work best from censored locations, but try 'Option 1' as well.




Step 18
If you see the below screen when you start OpenVPN, select OVPN Profile to see your VPN options





Step 1
In the OpenVPN App, click the burger/menu icon (3 horizontal lines), then Settings

Step 2
Enable Reconnect on Wakeup if you want the VPN to try and reconnect after the devices wakes up from sleep.

Step 3
Enable Seamless tunnel

Step 4
Set Connection timeout: Continuously Retry

Step 5
Tap < Settings top left to go back

Step 6
If the VPN is currently connected, go into the OpenVPN Connect app move the slider to Off, then reconnect, for the changes to take effect


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