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Windows 8 - L2TP

Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.

You can use the Table of Contents on the right hand side of this window to navigate between the different sections.

Install Guide

Step 1
Download StreamVia Dialer, using the link below:

Step 2
Retrieve your VPN username and password, if you are a new member this is contained in the StreamVia Account Information email you received after ordering.

Step 3
Locate the StreamVia Dialer. If it is still in the downloaded Zip file first open the Zip file, then move the StreamVia Dialer file inside to another location such as your desktop. Then, double click the StreamVia Dialer file.

Step 4
Choose the Country and Location of the VPN you wish to connect, but do not click Connect just yet.

Step 5
With your chosen VPN Location selected click Properties a window like the below will appear

Step 6
Click Security

Step 7
With the Security tab selected click Advanced settings

Step 8
Click the box that says Use preshared key for authentication and then enter streamvia in the box. Click OK

Step 9
Click OK

Step 10
With the same VPN selected, click Connect

Step 11
Enter your VPN username and password, this can be found in the StreamVia Account Information email, it is case sensitive so please copy and paste. Then, click Connect

Step 12
To Disconnect double click the StreamVia Dialer icon again, likely on your Desktop if you followed our earlier advice in Step 3 of this guide, then click the Hang Up button

Step 13
We recommend you experiment with the different VPN options, you may see Location 1 and Location 2 these are different VPN locations, with different network connections, so you may find that one provides a better connection than the other.

To try another connection, first disconnect (Hang Up) any that are already connected, then follow Steps 4 - 11 again - you only need to follow this steps again the first time you connect a new VPN, they should be saved for future attempts.


Error 619

The username and/or password is wrong, the VPN password is separate to the Client Area password you use on the website - so it may not be the same.

The VPN password is randomly generated by default and is case sensitive, please make sure you copy and paste to reduce the chance of error as it is sometimes easy to confuse letters/numbers etc.

  1. Retrieve your VPN password from the Client Area
    • Sign into the Client Area
    • Click My Services, from the My StreamVia menu on the right hand side
    • Click View Details next to the service
    • Please copy and paste the password, it is case sensitive
  2. Update the password stored on your computer

Error 721

Something local to your computer/router/ISP is blocking the VPN, please try with OpenVPN or PPTP.

A common problem is that your router does not have VPN Passthrough or L2TP/IPSec Passthrough enabled, there should be a setting in your routers administration panel. Please also try powering off and on your router.

Error 766

Please make sure you follow the setup guide from Step 5 onwards, you need to make 1 configuration change before attempting to connect.

Error 789

This is an L2TP error, please try with OpenVPN or PPTP instead

Error 806/807

Something local to your computer/router/ISP is blocking the VPN. Please try with OpenVPN or PPTP, or see below for potential causes.

A common problem is that your router does not have VPN Passthrough or L2TP/IPSec Passthrough enabled, there should be a setting in your routers administration panel. Please also try powering off and on your router.

If not resolved after verifying the above please try disabling any security or firewall software you are running, just as Norton, ZoneAlarm, BlackIce, AVG, etc.

Other Information

Poor Performance

We ensure our servers are NEVER overloaded, so this is not the issue if you are receiving poor performance; please get this out of your mind now ;-)

Your network, your ISP and their network have as much an impact on the speed you will receive as we do. Some of you will be connecting to a VPN server half way around the world, so degradation along the way is inevitable.

Quick tips

  • Experiment with Location 1, Location 2 (Site 1, Site 2) etc connections
  • Experiment with OpenVPN or PPTP
  • Use a network cable not wireless/wi-fi, this can often make the biggest difference.
  • Reboot router/computer
  • Clear all browser cookies/history/cache
  • If you are a VPN All or VPN UK & USA member and are using StreamVia to access streaming TV/video, please try SmartStream instead.

Location 1, Location 2 (Site 1, Site 2) etc
Each different VPN Site is a separate VPN location, you should experiment to see which works best for you. There may be a massive difference, some difference or no difference for you in speed. But you should experiment to see ;)

OpenVPN or PPTP etc
Try a different type of VPN, such as OpenVPN or PPTP.

Browser cache/cookies
Always clear your browser cache/cookies/history after connecting VPN, you need to reset the browser for your change in location. Failure to do so can result in poor performance.

Wi-fi vs wired ethernet
Using a wired connection instead of wireless often has the biggest impact on speed. The best speed and reliability with always be seen when using a network cable rather than wireless, wireless networks cause latency which causes the speed to drop. If you are having speed issues, please try with a network cable rather than wireless.

Your broadband
Just because you have XYZ speed broadband, does not mean you should expect this speed over a VPN. All networks deteriorate in speed the further away you are, so whilst someone connecting in the UK or a country close by will be able to achieve close to maximum speed to a UK server, those in Australia will not.

Also, if you or someone else is heavily using the broadband connection (even if not over the VPN) then you will notice a performance drop. For best performance ensure others are not downloading/streaming on the same connection as you.

Reboot everything
Try restarting both your computer and your broadband router, sometimes this can work wonders!

Alternative DNS
For best performance - especially from China, UAE etc - we recommend that you configure alternative DNS servers on your computer, as some countries will filter DNS which can cause problems for your connection ie inability to connect at all, or unstable connections with frequent disconnects. You need to configure these on your wireless or ethernet adapter - ie the physical network interface you use to connect to your network - details are contained in the below links:

Website Does Not Work

This is usually a fairly easy fix and is usually caused by stale cookies/cache/history within your web browser.

Step 1
Connect the VPN

Step 2
Clear all cookies/cache/history from your browser

Step 3
Close all open browser windows, ie close Internet Explorer, Firefox, Chrome, etc, completely

Step 4
Re-launch the required browser program, we strongly recommend using Firefox for best speeds

Step 5
Verify that the VPN is working, by visting ensuring that you no longer see your ISP's hostname. If you do still see your ISP's hostname, this article will not fix your problem. Please contact StreamVia Support - including your operating system version - advising that the DisplayMyHostname check failed.

Step 6
Attempt to view your desired site again.

Share VPN to another device

Please see the OpenVPN guides if you wish to share the VPN to another device, first install OpenVPN then follow the sharing guide on those pages.

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