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Mac OS X - Stealth


Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.

You can use the Table of Contents on the right hand side of this window to navigate between the different sections.


Install Guide


Step 1
Download the StreamVia Stunnel package:





Step 2
Double click the downloaded DMG file and install the PKG file. Accept the defaults for everything, i.e Next, Next, Next, Done.


Step 3
If you do not already have TunnelBlick installed, please download and install the below:




Step 4
When asked Do you wish to launch the new version of Tunnelblick now? click Quit


Step 5
Now download the Stealth configuration files that wish you to be able to use, this will depend on the service you have purchased:




Step 6
Double click the downloaded ZIP file you will be presented with some TBLK files


Step 7
Double click the TBLK file you wish to install, we recommend you install all TBLK files for your chosen VPN location - i.e XX 1, XX 2, etc. Follow the directions to install


Step 8
Load TunnelBlick from your Applications folder


Step 9
A tunnel icon will appear in the top right of your screen, click this to show the connection options


Step 10
Select a 'Stealth' connection from the drop down, if you have XX 1, XX 2, etc please experiment with all options.


Step 11
If prompted to 'repair' permissions enter your OS X username/password


Step 12
Enter your VPN username and password, this can be found in the StreamVia Account Information email, it is case sensitive so please copy and paste. Enable Save in keychain, then, click Next


Step 13
Repeat step 9 but choose Disconnect when you are finished using the VPN. Please note, to connect another VPN you must first disconnect any connected VPNs first.




Problems

Retrieve Connection Log


Step 1
Load Tunnelblick and attempt to connect a VPN, by going to the tunnel icon and selecting an option. Please complete this even if you know it will fail, we need to ensure there is an entry in the log file


Please complete this even if you know it will fail




Step 2
This time click VPN Details from the tunnel icon menu


Step 3
On the left-hand side, under the heading Configurations select the VPN that you tried to connect above


Step 4
In the middle window you can see the log file, to send the log to StreamVia Support simply click the Copy Log to Clipboard. Then paste this in an email to StreamVia Support or into a support ticket via our website. You may also be able to find the problem using the information below.



Common Problems

AUTH: Received AUTH_FAILED control message

SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)
AUTH: Received AUTH_FAILED control message
TCP/UDP: Closing socket
SIGTERM[soft,auth-failure] received, process exiting


The username and/or password is wrong, the VPN password is separate to the Client Area password you use on the StreamVia.com website so it may not be the same. The VPN password is randomly generated by default.

  1. Retrieve your VPN password from the Client Area
    • Sign into the Client Area
    • Click My Services, from the My StreamVia menu on the right hand side
    • Click View Details next to the service
  2. Use password retrieved above for TunnelBlick
    • Copy and paste the username/password retrieved from My Services to reduce the chance of error, it is case sensitive
    • Connect again


tun.kext failed to load

tun.kext failed to load - (libkern/kext)....
tun.kext failed to load - (libkern/kext)....
tun.kext failed to load - (libkern/kext)....
Error: Unable to load net.tunnelblick.tun.....Status = 71


You have other VPN software running, please restart your computer and only load our version of Tunnelblick.


Tunnelblick installer: easy-rsa installation failed

Tunnelblick installer: easy-rsa installation failed
Exiting
  • Please close TunnelBlick, so it disappears from the top right
  • Select Finder
  • Click Go from along the top menu bar
  • Select Go To Folder
  • Paste in the below, exactly as it is:
~/Library/Application Support/Tunnelblick
  • Create a new folder in the above directory named the below:
easy-rsa
  • Start TunnelBlick again from Applications




Other Information

Poor Performance

We ensure our servers are NEVER overloaded, so this is not the issue if you are receiving poor performance; please get this out of your mind now ;-)

Your network, your ISP and their network have as much an impact on the speed you will receive as we do. Some of you will be connecting to a VPN server half way around the world, so degradation along the way is inevitable.


Quick tips

  • Experiment with Location 1, Location 2 (Site 1, Site 2) etc connections
  • Experiment with Faster vs Reliable connections
  • If Faster does not connect, or is slow, try changing the port.
  • Use a network cable not wireless/wi-fi, this can often make the biggest difference.
  • Reboot router/computer
  • Clear all browser cookies/history/cache
  • If you are a VPN All or VPN UK & USA member and are using StreamVia to access streaming TV/video, please try SmartStream instead.



Location 1, Location 2 (Site 1, Site 2) etc
Each different VPN Site is a separate VPN location, you should experiment to see which works best for you. There may be a massive difference, some difference or no difference for you in speed. But you should experiment to see ;)


Stunnel vs OBFS
Please ensure you experiment with both options.


Browser cache/cookies
Always clear your browser cache/cookies/history after connecting VPN, you need to reset the browser for your change in location. Failure to do so can result in poor performance.


Wi-fi vs wired ethernet
Using a wired connection instead of wireless often has the biggest impact on speed. The best speed and reliability with always be seen when using a network cable rather than wireless, wireless networks cause latency which causes the speed to drop. If you are having speed issues, please try with a network cable rather than wireless.


Your broadband
Just because you have XYZ speed broadband, does not mean you should expect this speed over a VPN. All networks deteriorate in speed the further away you are, so whilst someone connecting in the UK or a country close by will be able to achieve close to maximum speed to a UK server, those in Australia will not.

Also, if you or someone else is heavily using the broadband connection (even if not over the VPN) then you will notice a performance drop. For best performance ensure others are not downloading/streaming on the same connection as you.


Reboot everything
Try restarting both your computer and your broadband router, sometimes this can work wonders!


Alternative DNS
For best performance - especially from China, UAE etc - we recommend that you configure alternative DNS servers on your computer, as some countries will filter DNS which can cause problems for your connection ie inability to connect at all, or unstable connections with frequent disconnects. You need to configure these on your wireless or ethernet adapter - ie the physical network interface you use to connect to your network - details are contained in the below links:



Website Does Not Work

This is usually a fairly easy fix and is usually caused by stale cookies/cache/history within your web browser.

Step 1
Connect the VPN

Step 2
Clear all cookies/cache/history from your browser

Step 3
Close all open browser windows, ie close Internet Explorer, Firefox, Chrome, etc, completely

Step 4
Re-launch the required browser program, we strongly recommend using Firefox for best speeds

Step 5
Verify that the VPN is working, by visting DisplayMyHostname.com ensuring that you no longer see your ISP's hostname. If you do still see your ISP's hostname, this article will not fix your problem. Please contact StreamVia Support - including your operating system version - advising that the DisplayMyHostname check failed.

Step 6
Attempt to view your desired site again.



Share VPN to another device


Please see the L2TP or PPTP guides if you wish to share the VPN to another device, first install L2TP or PPTP then follow the sharing guide on those pages.


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