Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.
You can use the Table of Contents on the right hand side of this window to navigate between the different sections.
Retrieve the Server Address for the VPN you want to connect to, you will need this later:
Retrieve your VPN username and password, if you are a new member this is contained in the StreamVia Account Information email you received after ordering.
We strongly recommend you first factory reset your DD-WRT router
Now reconfigure your wireless network, be sure to add encryption to prevent others from using your VPN/Internet connection! Or better still, disable wireless completely and use only cabled connections for best speed.
Change the WAN Connection Type to L2TP
Configure as follows, only make changes where the red arrows are show. Username/Password are your VPN credentials, L2TP Server is the hostname you retrieved in Step 1 of this guide
Scroll down to the bottom and click Save Settings, then Apply Settings
The router will then restart, if not manually restart it
Join the wifi network if needed
Verify that the VPN has connected, if not try and connect it as shown below
We ensure our servers are NEVER overloaded, so this is not the issue if you are receiving poor performance; please get this out of your mind now
Your network, your ISP and their network have as much an impact on the speed you will receive as we do. Some of you will be connecting to a VPN server half way around the world, so degradation along the way is inevitable.
Location 1, Location 2 (Site 1, Site 2) etc
Each different VPN Site is a separate VPN location, you should experiment to see which works best for you. There may be a massive difference, some difference or no difference for you in speed. But you should experiment to see ;)
OpenVPN or PPTP etc
Try a different type of VPN, such as OpenVPN or PPTP.
Always clear your browser cache/cookies/history after connecting VPN, you need to reset the browser for your change in location. Failure to do so can result in poor performance.
Wi-fi vs wired ethernet
Using a wired connection instead of wireless often has the biggest impact on speed. The best speed and reliability with always be seen when using a network cable rather than wireless, wireless networks cause latency which causes the speed to drop. If you are having speed issues, please try with a network cable rather than wireless.
Just because you have XYZ speed broadband, does not mean you should expect this speed over a VPN. All networks deteriorate in speed the further away you are, so whilst someone connecting in the UK or a country close by will be able to achieve close to maximum speed to a UK server, those in Australia will not.
Also, if you or someone else is heavily using the broadband connection (even if not over the VPN) then you will notice a performance drop. For best performance ensure others are not downloading/streaming on the same connection as you.
Try restarting both your computer and your broadband router, sometimes this can work wonders!
For best performance - especially from China, UAE etc - we recommend that you configure alternative DNS servers on your computer, as some countries will filter DNS which can cause problems for your connection ie inability to connect at all, or unstable connections with frequent disconnects. You need to configure these on your wireless or ethernet adapter - ie the physical network interface you use to connect to your network - details are contained in the below links: