Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.
You can use the Table of Contents on the right hand side of this window to navigate between the different sections.
Verify that your Asus router is supported by Asuswrt-Merlin, the below devices are fully supported.
Asuswrt-Merlin officially supports the following router models:
(Note: the U, R and W variants are all supported, as they are the exact same hardware and firmware, only different marketing SKUs or different case color)
The following models are no longer officially supported:
Latest supported list: https://www.asuswrt-merlin.net/about
If your device is supported, please proceed to the Asuswrt-Merlin documentation for installation steps/links:
Retrieve the Server Address for the VPN you want to connect to, i.e the location you want to appear to be in, you will need this later:
Download the Asuswrt-Merlin OpenVPN template files, these contain the majority of settings required for StreamVia, there are 2 files inside the Zip file. Once the zip file has downloaded, please extract the 2 inside files and put them somewhere you can find them, i.e your Desktop!
Click VPN, from menu on left hand side, under Advanced Settings
Choose OpenVPN Client
Under Import ovpn file click Choose File, now choose 1 of the 2 files you downloaded in Step 2 - either Option 1 (UDP) or Option 2 (TCP) - then click Upload. We strongly recommend you take the time to experiment with both configurations, Option 1 (UDP) is probably the preferred configuration but Option 2 (TCP) can be quicker for some people.
The uploaded template file will configure the majority of settings for you, however we need to change a couple of settings. Locate Server Address and Port and enter the Server Address you selected in Step 1 of this guide, we recommend you leave port as it is.
Locate Username and Password section, enter your VPN username/password (i.e your full email address and the password shown in My Services of our Client Area).
Change Accept DNS Configuration to Exclusive
Click the Apply button at the bottom of the page
Now connect the VPN (VPN → OpenVPN Client) by moving the Service State to On
You can check if the VPN connected by selecting VPN Status and making sure that OpenVPN Client 1 shows as Running, when you access some web pages you should see the read/write bytes increasing
Open the below webpage to verify your internet facing IP address has changed from your ISP to a StreamVia host:
We ensure our servers are NEVER overloaded, so this is not the issue if you are receiving poor performance; please get this out of your mind now
Your network, your ISP and their network have as much an impact on the speed you will receive as we do. Some of you will be connecting to a VPN server half way around the world, so degradation along the way is inevitable.
Location 1, Location 2 (Site 1, Site 2) etc
Each different VPN Site is a separate VPN location, you should experiment to see which works best for you. There may be a massive difference, some difference or no difference for you in speed. But you should experiment to see ;)
Option 1 UDP vs Option 2 TCP connections
Please ensure you experiment with both, whilst Option 1 has the capability of being faster than Option 2 there are some cases when Option 2 can actually work out best for you.
If your ISP rate limits certain ports (to try to disrupt the VPN) you can try adjusting the port number to see if you can get around this. Click to see how to change the port.
Always clear your browser cache/cookies/history after connecting VPN, you need to reset the browser for your change in location. Failure to do so can result in poor performance.
Wi-fi vs wired ethernet
Using a wired connection instead of wireless often has the biggest impact on speed. The best speed and reliability with always be seen when using a network cable rather than wireless, wireless networks cause latency which causes the speed to drop. If you are having speed issues, please try with a network cable rather than wireless.
Just because you have XYZ speed broadband, does not mean you should expect this speed over a VPN. All networks deteriorate in speed the further away you are, so whilst someone connecting in the UK or a country close by will be able to achieve close to maximum speed to a UK server, those in Australia will not.
Also, if you or someone else is heavily using the broadband connection (even if not over the VPN) then you will notice a performance drop. For best performance ensure others are not downloading/streaming on the same connection as you.
Try restarting both your computer and your broadband router, sometimes this can work wonders!
For best performance - especially from China, UAE etc - we recommend that you configure alternative DNS servers on your computer, as some countries will filter DNS which can cause problems for your connection ie inability to connect at all, or unstable connections with frequent disconnects. You need to configure these on your wireless or ethernet adapter - ie the physical network interface you use to connect to your network - details are contained in the below links: