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Android - PPTP


Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.

You can use the Table of Contents on the right hand side of this window to navigate between the different sections.


We recommend you open this page on another device as it will be easier to follow



Install Guide


Step 1
Retrieve the Server Address for the VPN you want to connect to, you will need this later:




Step 2
Retrieve your VPN username and password, if you are a new member this is contained in the StreamVia Account Information email you received after ordering.




Step 3
On your Android device, go to Settings, Wireless & Network, More, VPN


Step 4
Tap Add VPN Profile, or the + sign button


Step 5
Set the VPN name to something appropriate, i.e. StreamVia - UK


Step 6
Set Type to PPTP


Step 7
Set Server Address to the Server Address of the VPN server chosen in Step 1


Step 8
Set PPP Encryption (MPPE) to Enabled


Step 9
Check Show advanced options under DNS servers enter 8.8.8.8


Step 10
Tap Save


Step 11
Tap the VPN name you just created


Step 12
Sign in with your VPN username and password, this can be found in the StreamVia Account Information email, it is case sensitive so please copy and paste.





Problems

Authentication Failed

The username and/or password is wrong, the VPN password is separate to the Client Area password you use on the StreamVia.com website - so it may not be the same. The VPN password is randomly generated by default.

  1. Retrieve your VPN password from the Client Area
    • Sign into the Client Area
    • Click My Services, from the My StreamVia menu on the right hand side
    • Click View Details next to the service
  2. Update stored password on your device
    • Copy and paste the password retrieved from My Services to reduce the chance of error, it is case sensitive
    • Connect again


PPTP-VPN Server did not respond

Router/ISP problem

Something local to your computer/router/ISP is blocking the VPN. Please try with L2TP/IPSec, or see below for potential causes.

A common problem is that your router does not have VPN Passthrough or PPTP Passthrough enabled, there should be a setting in your routers administration panel. Please also try powering off and on your router.



Other Information

Poor Performance

We ensure our servers are NEVER overloaded, so this is not the issue if you are receiving poor performance; please get this out of your mind now ;-)

Your network, your ISP and their network have as much an impact on the speed you will receive as we do. Some of you will be connecting to a VPN server half way around the world, so degradation along the way is inevitable.


Quick tips

  • Experiment with Location 1, Location 2 (Site 1, Site 2) etc connections
  • Experiment with L2TP/IPSec
  • Use a network cable not wireless/wi-fi, this can often make the biggest difference.
  • Reboot router/computer
  • Clear all browser cookies/history/cache
  • If you are a VPN All or VPN UK & USA member and are using StreamVia to access streaming TV/video, please try SmartStream instead.



Location 1, Location 2 (Site 1, Site 2) etc
Each different VPN Site is a separate VPN location, you should experiment to see which works best for you. There may be a massive difference, some difference or no difference for you in speed. But you should experiment to see ;)


L2TP/IPSec
Try a different type of VPN, such as L2TP/IPSec.


Browser cache/cookies
Always clear your browser cache/cookies/history after connecting VPN, you need to reset the browser for your change in location. Failure to do so can result in poor performance.


Wi-fi vs wired ethernet
Using a wired connection instead of wireless often has the biggest impact on speed. The best speed and reliability with always be seen when using a network cable rather than wireless, wireless networks cause latency which causes the speed to drop. If you are having speed issues, please try with a network cable rather than wireless.


Your broadband
Just because you have XYZ speed broadband, does not mean you should expect this speed over a VPN. All networks deteriorate in speed the further away you are, so whilst someone connecting in the UK or a country close by will be able to achieve close to maximum speed to a UK server, those in Australia will not.

Also, if you or someone else is heavily using the broadband connection (even if not over the VPN) then you will notice a performance drop. For best performance ensure others are not downloading/streaming on the same connection as you.


Reboot everything
Try restarting both your computer and your broadband router, sometimes this can work wonders!


Alternative DNS
For best performance - especially from China, UAE etc - we recommend that you configure alternative DNS servers on your computer, as some countries will filter DNS which can cause problems for your connection ie inability to connect at all, or unstable connections with frequent disconnects. You need to configure these on your wireless or ethernet adapter - ie the physical network interface you use to connect to your network - details are contained in the below links:


Website Does Not Work

This is usually a fairly easy fix and is usually caused by stale cookies/cache/history within your web browser.

Step 1
Connect the VPN

Step 2
Clear all cookies/cache/history from your browser

Step 3
Close all open browser windows, ie close Internet Explorer, Firefox, Chrome, etc, completely

Step 4
Re-launch the required browser program, we strongly recommend using Firefox for best speeds

Step 5
Verify that the VPN is working, by visting DisplayMyHostname.com ensuring that you no longer see your ISP's hostname. If you do still see your ISP's hostname, this article will not fix your problem. Please contact StreamVia Support - including your operating system version - advising that the DisplayMyHostname check failed.

Step 6
Attempt to view your desired site again.



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