User Tools

Site Tools


Differences

This shows you the differences between two versions of the page.

Link to this comparison view

SmartStream [2019/03/14 15:40]
SmartStream [2019/05/15 05:40] (current)
Line 1: Line 1:
 +====== SmartStream DNS ======
 +===== Introduction =====
 +SmartStream DNS provides an alternative way to optimise streaming media, it offers unparalleled streaming performance even enabling HD content to be streamed effortlessly.
 +\\
 +\\
 +The list of SmartStream supported sites can be found below, please ensure the site you wish to use is on this list - otherwise, please use the appropriate VPN option instead.
 +\\
 +\\
 +[[https://​www.streamvia.com/​clientarea/​knowledgebase/​97/​Supported-Sites.html|SmartStream Supported Site List]]
 +\\
 +\\
 +SmartStream will generally not work in countries or locations where the Internet traffic is filtered, such as China, etc, nor when you are connecting via a public or shared Wi-Fi or Internet connection, such as in hotels, airports, etc.  In such cases please use the VPN service instead.
 +\\
 +\\
 +===== Problematic ISP List =====
 +Please find a list of incompatible Internet Service Providers (ISPs) below, due to the level of filtering these ISPs perform it degrades or breaks SmartStream in some way. If you are using one of the below, you may have to use the VPN instead.
 +
 +  * **Any mobile/​radio/​satellite connection**
 +  * **Any public Wi-Fi/​hotel/​shared connection**
 +  * **Any ISP/​connection that uses CGNAT (Carrier Grade NAT)**
 +  * **China**
 +  * **Emirates Telecommunications Corporation** – UAE (sites/​devices that stream over HTTPS, which is probably most, should work. Those that stream over HTTP will be broken.)
 +  * **Go** - Malta (DNS hijacking. Fixable if you have a DD-WRT router, contact us if you do)
 +  * **Globe** - Philippines (Transparent proxy by default, customer advises you need to get a static IP to bypass)
 +  * **SingTel** - Singapore
 +  * **Sky Broadband** - UK Sky Broadband Users, [[https://​www.ispreview.co.uk/​index.php/​2019/​04/​firmware-update-for-uk-sky-broadband-isp-routers-botches-dns.html|Read this article for further information]]
 +  * **StarHub Cable Vision** - Singapore (May work if you disabled SafeSurf)
 +  * **Telkom SA Limited** – South Africa
 +  * **TelstraClear** - New Zealand
 +  * **True ISP** - Thailand (Issues vary, ISP filters selectively)
 +  * **Vodafone** - New Zealand (Only if you have a dynamic IP, static IP is fine)
 +  * **Vodafone Italy** - Ask Vodafone if '​Secure DNS' is enabled, if so how/can you disable
 +  * **Vodafone Spain** - Ask Vodafone if '​Secure DNS' is enabled, if so how/can you disable. ​ [[http://​mola.io/​2015/​01/​26/​vodafone-spain-web-blocking-system/​|Also click here to see this page for further details on their blocking]]
 +\\
 +===== Guides =====
 +<box 90% round red>
 +\\
 +<WRAP centeralign>​**PLEASE NOTE: You must be at the physical location you intend to use SmartStream at, connected to the Internet connection you intend to use, in order to setup the service.**</​WRAP></​box>​
 +\\
 +==== Microsoft Windows ====
 +|  [[SmartStream/​Guides/​Windows XP|Windows XP]]  |  [[SmartStream/​Guides/​Windows Vista|Windows Vista]] ​ |  [[SmartStream/​Guides/​Windows 7|Windows 7]]  |  [[SmartStream/​Guides/​Windows 8|Windows 8]]  |  [[SmartStream/​Guides/​Windows 10|Windows 10]]  |
 +\\
 +==== Apple Mac OS X ====
 +|  [[SmartStream/​Guides/​Mac OS X|Mac OS X]]  |
 +\\
 +==== Mobile Devices ====
 +|  [[SmartStream/​Guides/​iOS|iPhone/​iPad - Up to iOS 10]]  |  [[SmartStream/​Guides/​iOS_11|iPhone/​iPad - iOS 11+ (Latest)]] ​ |
 +|  [[SmartStream/​Guides/​Android|Android]] ​ |  [[SmartStream/​Guides/​AmazonKindleFire|Amazon Kindle Fire Tablets]] ​ |
 +\\
 +==== Games Consoles ====
 +|  [[SmartStream/​Guides/​PS3|Playstation 3]]  |  [[SmartStream/​Guides/​PS4|Playstation 4]]  |  [[SmartStream/​Guides/​Wii|Wii]] ​ |  [[SmartStream/​Guides/​Xbox 360|Xbox 360]]  |  [[SmartStream/​Guides/​Xbox One|Xbox One]]  |
 +\\
 +==== TV Devices ====
 +|  [[SmartStream/​Guides/​AppleTV|AppleTV]] ​ |  [[SmartStream/​Guides/​Humax Freesat|Humax Freesat]] ​ |  [[SmartStream/​Guides/​NowTV|NowTV]] ​ |
 +|  [[SmartStream/​Guides/​Samsung SmartTV|Samsung TV pre 2014]] ​ |  [[SmartStream/​Guides/​Samsung SmartTV F Series|Samsung TV 2015+]] ​ |  [[SmartStream/​Guides/​Samsung SmartTV AltMethod/​|Samsung TV 2015+ Alternative Method]] ​ |  ​
 +|  [[SmartStream/​Guides/​Sky Plus HD/|Sky+ HD Box]]  |  [[SmartStream/​Guides/​AmazonFireTV/​|Amazon Fire TV (inc Stick)]] ​ |  [[SmartStream/​Guides/​Android TV/|Android TV Box]]  |
 +\\
 +==== Broadband Routers ====
 +|  [[SmartStream/​Guides/​DD-WRT|DD-WRT]] ​ |  [[SmartStream/​Guides/​TPLink_Router|TP Link]] ​ |  [[SmartStream/​Guides/​Asus_Router|Asus]] ​ |  [[SmartStream/​Guides/​Netgear_Router|Netgear]] ​ |
 +|  [[SmartStream/​Guides/​Linksys_Router|Linksys]] ​ |  [[SmartStream/​Guides/​DLink_Router|D-Link]] ​ |  [[SmartStream/​Guides/​Fritz_Box_Router|Fritz Box]]  |  [[SmartStream/​Guides/​Huawei_Router|Huawei]] ​ |
 +|  [[SmartStream/​Guides/​Apple_Airport_Extreme_Router|Apple Airport Extreme]] ​ |
 +\\
 +==== ISP Provided Routers ====
 +|  [[SmartStream/​Guides/​Movistar_Fiber_Router|Movistar (ES) Fiber Router]] ​ |
 +\\
 +\\
 +\\
 +===== Fixing Problems =====
 +==== Never Functioned ====
 +Open the below website on your SmartStream configured device to ensure that a) it has been configured correctly and b) is compatible with your router or Internet connection
 +  * http://​sstest.streamvia.com
 +If the above test fails check the below:
 +  * That your ISP/​location is not on our **Problematic ISP List**
 +  * You do not have a VPN or proxy currently connected/​active
 +  * If configuring a computer make sure you have configured the correct network adapter, for example if you are connected to the Internet over Wi-Fi make sure it is the wireless network adapter that you configured not the cabled adapter
 +  * Double check that the SmartStream DNS server IP addresses you entered do not have any mistakes, typing mistakes will generally cause you to lose all Internet access
 +\\
 +\\
 +==== Has Previously Functioned ===
 +Open the below website on your SmartStream configured device to ensure that a) it is still  configured correctly and b) is compatible with your router or Internet connection
 +  * http://​test.streamvia.com
 +If the above test passes you likely need to sign into SmartStream with your VPN username/​password to update your IP address in our system, each time your broadband IP address changes you need to complete the below.
 +  * https://​smartstream.streamvia.com
 +\\
 +\\
 +\\
 +\\