User Tools

Site Tools


This is an old revision of the document!


Xbox 360 - SmartStream


Here you can find SmartStream setup information for your chosen device and also which services you can access whilst using SmartStream.

You can use the Table of Contents on the right hand side of this window to navigate between the different sections.


Install Guide


Step 1
Choose the closest SmartStream DNS server to your current location using the below list, you will need this later.




Step 2
Retrieve your VPN username and password, if you are a new member this is contained in the StreamVia Account Information email you received after ordering.




Step 3
Go to My Xbox then select System Settings


Step 4
Select Network Settings


Step 5
Select Wired Network or your Wireless Network if you are prompted to do so


Step 6
Select Configure Network


Step 7
On the Basic Settings tab, select DNS Settings


Step 8
Select Manual


Step 9
Select Primary DNS Server followed by Secondary DNS Server and enter the IP addresses of the SmartStream DNS server(s) you chose in Step 1. Select Done to move to the next option.


Only the SmartStream DNS servers should be listed, delete any others




Step 10
Select Done again


Step 11
Press the B button on your controller, and then select Test Xbox LIVE Connection


Step 12
Use the below link to sign in to SmartStream using your VPN username and password, this will activate SmartStream for your current broadband IP address. It is recommended you do this from a computer.

Should your broadband connection IP address change (if your router restarts or your ISP resets your connection) you will need to repeat this step of signing in, to update our systems.




Step 13
Power off/on your device, a full restart not just a suspend/resume.




Other Information


BBC iPlayer App

If you cannot download the BBC iPlayer App onto your Xbox 360 you will need to first hook up your Xbox to a computer with the VPN connected - then share the VPN to the Xbox from the computer - once the App has downloaded via this method you can then revert to using SmartStream only on the Xbox

For Windows computers please install OpenVPN, then follow the 'Share VPN to another device' guide on the same setup page.

For Mac computers please configure either an L2TP or PPTP VPN, then follow the 'Share VPN to another device' guide on the same setup page.


SkyGo App

If you cannot download the Sky Go App onto your Xbox 360 you will need to first hook up your Xbox to a computer with the VPN connected - then share the VPN to the Xbox from the computer - once the App has downloaded via this method you can then revert to using SmartStream only on the Xbox

For Windows computers please install OpenVPN, then follow the 'Share VPN to another device' guide on the same setup page.

For Mac computers please configure either an L2TP or PPTP VPN, then follow the 'Share VPN to another device' guide on the same setup page.


Page Tools