User Tools

Site Tools


Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Residential VPN:iOS:OpenVPN [2019/07/20 16:31] (current)
Line 1: Line 1:
 +====== iPhone/iPad - OpenVPN ======
 +\\
 +Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter. ​
 +\\
 +\\
 +You can use the Table of Contents on the right hand side of this window to navigate between the different sections.
 +\\
 +\\
 +** You must have a Residential VPN account to use this service. **
 +\\
 +\\
 +**This Setup Guide requires the use of a computer to Download, Extract and then Email to yourself the configuration files.
 +\\
 +\\
 +If you only have your mobile device, please email our Support team who will send you the configuration files directly to your device email**
 +\\
 +\\
 +-----
 +===== Install Guide =====
 +\\
 +**__//Step 1//__**
 +\\
 +Retrieve your VPN username and password, if you are a new member this is contained in the **StreamVia Residential VPN - Account Information** email you received after ordering.
 +\\
 +\\
 +<box 90% round green>
 +\\
 +<WRAP centeralign>​**[[https://​www.streamvia.com/​clientarea/​clientarea.php?​action=products|Existing member or cannot find the email? Click here to retrieve your VPN password]]**</​WRAP></​box>​
 +\\
 +\\
 +**__//Step 2//__**
 +\\ 
 +Install the **//OpenVPN Connnect//​** App.  App Store link below.
 +\\
 +\\
 +**Make sure you continue reading below, i.e Step 3 onwards, you also need to install the StreamVia configuration AFTER installing the App.**
 +\\
 +\\
 +<box 90% round orange>
 +\\
 +<WRAP centeralign>​
 +**[[https://​itunes.apple.com/​gb/​app/​openvpn-connect/​id590379981?​mt=8|Download OpenVPN Connect From the AppStore]]**</​WRAP></​box>​
 +\\
 +\\
 +**__//Step 3//__**
 +\\
 +Using a computer, download the Shared or Dedicated Residential VPN connection profiles depending on the service you have purchased.
 +\\
 +\\
 +<box 90% round orange>
 +\\
 +<WRAP centeralign>​**SHARED IP**
 +\\
 +\\
 +**[[https://​www.streamvia.com/​clientarea/​dl.php?​type=d&​id=86|Download Residential VPN Configuration]]**</​WRAP></​box>​
 +\\
 +\\
 +<box 90% round orange>
 +\\
 +<WRAP centeralign>​**DEDICATED IP**
 +\\
 +\\
 +**[[https://​www.streamvia.com/​clientarea/​dl.php?​type=d&​id=90|Download Residential VPN Configuration]]**</​WRAP></​box>​
 +\\
 +\\
 +\\
 +**__//Step 4//__**
 +\\
 +After downloading the connection profiles to your computer, open the zip file, you will see a list of folders, select/​enter the folder that matches the **VPN Server** you were assigned, in the '​StreamVia Residential VPN - Account Information'​ email
 +\\
 +\\
 +\\
 +**__//Step 5//__**
 +\\
 +Email to yourself, the connection profiles for your VPN server/​account - an email account that is present on your device - this will allow you to easily import them on your device.
 +\\
 +\\
 +**Which options should I use?!**
 +\\
 +'​Option 1' labelled options will typically provide the best performance,​ '​Option 2' may be required from some restricted/​censored locations. We recommend you experiment, to see which works best for you.
 +\\
 +\\
 +Alternatively,​ please contact our Support team and they will email you the connection profiles directly.
 +\\
 +\\
 +\\
 +**__//Step 6//__**
 +\\
 +Open the email with the configurations,​ on the device you are setting up.  Tap each attachment in turn, you will need to repeat this for each option you wish to install.
 +\\
 +\\
 +A list of icons will be show - Messages, Mail, etc - scroll right on this row, until you find 'Copy to OpenVPN'​ - tap 'Copy to OpenVPN'​.
 +\\
 +\\
 +\\
 +**__//Step 7//__**
 +\\
 +Tap **//​Add//​**,​ to import the configuration file
 +\\
 +\\
 +<WRAP centeralign>​{{VPN:​iOS:​ovpn_new_1.png}}</​WRAP>​
 +\\
 +\\
 +\\
 +**__//Step 8//__**
 +\\
 +Enter your VPN username (usually your full email address at the point of ordering), enable 'Save Password and enter VPN password, this can be found in the **StreamVia Residential VPN - Account Information** email, it is case sensitive so please copy and paste
 +\\
 +\\
 +<box 90% round green>
 +\\
 +**<WRAP centeralign>​[[https://​www.streamvia.com/​clientarea/​clientarea.php?​action=products|If you do not know your VPN password click here to retrieve it]]</​WRAP>​**</​box>​
 +\\
 +\\
 +<WRAP centeralign>​{{VPN:​iOS:​ovpn_new_2.png}}</​WRAP>​
 +\\
 +\\
 +**__//Step 9//__**
 +\\
 +Tap **//​Allow//​**
 +\\
 +\\
 +<WRAP centeralign>​{{VPN:​iOS:​ovpn_new_3.png}}</​WRAP>​
 +\\
 +\\
 +\\
 +**__//Step 10//__**
 +\\
 +Move the slider to **//On//**
 +\\
 +\\
 +<WRAP centeralign>​{{VPN:​iOS:​ovpn_new_4.png}}</​WRAP>​
 +\\
 +\\
 +\\
 +**__//Step 11//__**
 +\\
 +We **//​STRONGLY//​** recommend you repeat from 'Step 3' above, to import **ALL** options for your chosen location, for example all UK, USA options. ​ This will allow you to experiment, to see which works best from your physical location.
 +\\
 +\\
 +\\
 +**__//Step 12//__**
 +\\
 +If you see the below screen when you start OpenVPN, select **//OVPN Profile//** to see your VPN options
 +\\
 +\\
 +<WRAP centeralign>​{{VPN:​iOS:​ovpn_new_5.png}}</​WRAP>​
 +\\
 +\\
 +\\
 +===== Recommended Advanced Settings =====
 +\\
 +**__//Step 1//__**
 +\\
 +In the OpenVPN App, click the burger/menu icon (3 horizontal lines), then **//​Settings//​** ​
 +\\
 +\\
 +**__//Step 2//__**
 +\\
 +Enable **//​Reconnect on Wakeup//** if you want the VPN to try and reconnect after the devices wakes up from sleep.
 +\\
 +\\
 +**__//Step 3//__**
 +\\
 +Enable **//​Seamless tunnel//**
 +\\
 +\\
 +**__//Step 4//__**
 +\\
 +Set **//​Connection timeout: Continuously Retry//​** ​
 +\\
 +\\
 +**__//Step 5//__**
 +\\
 +Tap **//< Settings//​** top left to go back
 +\\
 +\\
 +**__//Step 6//__**
 +\\
 +If the VPN is currently connected, go into the **OpenVPN Connect** app move the slider to **//​Off//​**,​ then reconnect, for the changes to take effect
 +\\
 +\\