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Residential VPN:iOS:OpenVPN [2019/07/20 16:31] (current) |
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| + | ====== iPhone/iPad - OpenVPN ====== | ||
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| + | Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter. | ||
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| + | You can use the Table of Contents on the right hand side of this window to navigate between the different sections. | ||
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| + | ** You must have a Residential VPN account to use this service. ** | ||
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| + | **This Setup Guide requires the use of a computer to Download, Extract and then Email to yourself the configuration files. | ||
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| + | If you only have your mobile device, please email our Support team who will send you the configuration files directly to your device email** | ||
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| + | ----- | ||
| + | ===== Install Guide ===== | ||
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| + | **__//Step 1//__** | ||
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| + | Retrieve your VPN username and password, if you are a new member this is contained in the **StreamVia Residential VPN - Account Information** email you received after ordering. | ||
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| + | <box 90% round green> | ||
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| + | <WRAP centeralign>**[[https://www.streamvia.com/clientarea/clientarea.php?action=products|Existing member or cannot find the email? Click here to retrieve your VPN password]]**</WRAP></box> | ||
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| + | **__//Step 2//__** | ||
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| + | Install the **//OpenVPN Connnect//** App. App Store link below. | ||
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| + | **Make sure you continue reading below, i.e Step 3 onwards, you also need to install the StreamVia configuration AFTER installing the App.** | ||
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| + | **[[https://itunes.apple.com/gb/app/openvpn-connect/id590379981?mt=8|Download OpenVPN Connect From the AppStore]]**</WRAP></box> | ||
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| + | **__//Step 3//__** | ||
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| + | Using a computer, download the Shared or Dedicated Residential VPN connection profiles depending on the service you have purchased. | ||
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| + | <WRAP centeralign>**SHARED IP** | ||
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| + | **[[https://www.streamvia.com/clientarea/dl.php?type=d&id=86|Download Residential VPN Configuration]]**</WRAP></box> | ||
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| + | <WRAP centeralign>**DEDICATED IP** | ||
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| + | **[[https://www.streamvia.com/clientarea/dl.php?type=d&id=90|Download Residential VPN Configuration]]**</WRAP></box> | ||
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| + | **__//Step 4//__** | ||
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| + | After downloading the connection profiles to your computer, open the zip file, you will see a list of folders, select/enter the folder that matches the **VPN Server** you were assigned, in the 'StreamVia Residential VPN - Account Information' email | ||
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| + | **__//Step 5//__** | ||
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| + | Email to yourself, the connection profiles for your VPN server/account - an email account that is present on your device - this will allow you to easily import them on your device. | ||
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| + | **Which options should I use?!** | ||
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| + | 'Option 1' labelled options will typically provide the best performance, 'Option 2' may be required from some restricted/censored locations. We recommend you experiment, to see which works best for you. | ||
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| + | Alternatively, please contact our Support team and they will email you the connection profiles directly. | ||
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| + | **__//Step 6//__** | ||
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| + | Open the email with the configurations, on the device you are setting up. Tap each attachment in turn, you will need to repeat this for each option you wish to install. | ||
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| + | A list of icons will be show - Messages, Mail, etc - scroll right on this row, until you find 'Copy to OpenVPN' - tap 'Copy to OpenVPN'. | ||
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| + | **__//Step 7//__** | ||
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| + | Tap **//Add//**, to import the configuration file | ||
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| + | <WRAP centeralign>{{VPN:iOS:ovpn_new_1.png}}</WRAP> | ||
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| + | **__//Step 8//__** | ||
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| + | Enter your VPN username (usually your full email address at the point of ordering), enable 'Save Password and enter VPN password, this can be found in the **StreamVia Residential VPN - Account Information** email, it is case sensitive so please copy and paste | ||
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| + | <box 90% round green> | ||
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| + | **<WRAP centeralign>[[https://www.streamvia.com/clientarea/clientarea.php?action=products|If you do not know your VPN password click here to retrieve it]]</WRAP>**</box> | ||
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| + | <WRAP centeralign>{{VPN:iOS:ovpn_new_2.png}}</WRAP> | ||
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| + | **__//Step 9//__** | ||
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| + | Tap **//Allow//** | ||
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| + | <WRAP centeralign>{{VPN:iOS:ovpn_new_3.png}}</WRAP> | ||
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| + | **__//Step 10//__** | ||
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| + | Move the slider to **//On//** | ||
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| + | <WRAP centeralign>{{VPN:iOS:ovpn_new_4.png}}</WRAP> | ||
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| + | **__//Step 11//__** | ||
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| + | We **//STRONGLY//** recommend you repeat from 'Step 3' above, to import **ALL** options for your chosen location, for example all UK, USA options. This will allow you to experiment, to see which works best from your physical location. | ||
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| + | **__//Step 12//__** | ||
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| + | If you see the below screen when you start OpenVPN, select **//OVPN Profile//** to see your VPN options | ||
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| + | <WRAP centeralign>{{VPN:iOS:ovpn_new_5.png}}</WRAP> | ||
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| + | ===== Recommended Advanced Settings ===== | ||
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| + | **__//Step 1//__** | ||
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| + | In the OpenVPN App, click the burger/menu icon (3 horizontal lines), then **//Settings//** | ||
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| + | **__//Step 2//__** | ||
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| + | Enable **//Reconnect on Wakeup//** if you want the VPN to try and reconnect after the devices wakes up from sleep. | ||
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| + | **__//Step 3//__** | ||
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| + | Enable **//Seamless tunnel//** | ||
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| + | **__//Step 4//__** | ||
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| + | Set **//Connection timeout: Continuously Retry//** | ||
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| + | **__//Step 5//__** | ||
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| + | Tap **//< Settings//** top left to go back | ||
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| + | **__//Step 6//__** | ||
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| + | If the VPN is currently connected, go into the **OpenVPN Connect** app move the slider to **//Off//**, then reconnect, for the changes to take effect | ||
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