Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.
You can use the Table of Contents on the right hand side of this window to navigate between the different sections.
You must have a Residential VPN account to use this service.
This Setup Guide requires the use of a computer to Download, Extract and then Email to yourself the configuration files.
If you only have your mobile device, please email our Support team who will send you the configuration files directly to your device email
Retrieve your VPN username and password, if you are a new member this is contained in the StreamVia Residential VPN - Account Information email you received after ordering.
Install the OpenVPN Connnect App. App Store link below.
Make sure you continue reading below, i.e Step 3 onwards, you also need to install the StreamVia configuration AFTER installing the App.
Using a computer, download the Shared or Dedicated Residential VPN connection profiles depending on the service you have purchased.
After downloading the connection profiles to your computer, open the zip file, you will see a list of folders, select/enter the folder that matches the VPN Server you were assigned, in the 'StreamVia Residential VPN - Account Information' email
Email to yourself, the connection profiles for your VPN server/account - an email account that is present on your device - this will allow you to easily import them on your device.
Which options should I use?!
'Option 1' labelled options will typically provide the best performance, 'Option 2' may be required from some restricted/censored locations. We recommend you experiment, to see which works best for you.
Alternatively, please contact our Support team and they will email you the connection profiles directly.
Open the email with the configurations, on the device you are setting up. Tap each attachment in turn, you will need to repeat this for each option you wish to install.
A list of icons will be show - Messages, Mail, etc - scroll right on this row, until you find 'Copy to OpenVPN' - tap 'Copy to OpenVPN'.
Tap Add, to import the configuration file
Enter your VPN username (usually your full email address at the point of ordering), enable 'Save Password and enter VPN password, this can be found in the StreamVia Residential VPN - Account Information email, it is case sensitive so please copy and paste
Move the slider to On
We STRONGLY recommend you repeat from 'Step 3' above, to import ALL options for your chosen location, for example all UK, USA options. This will allow you to experiment, to see which works best from your physical location.
If you see the below screen when you start OpenVPN, select OVPN Profile to see your VPN options
In the OpenVPN App, click the burger/menu icon (3 horizontal lines), then Settings
Enable Reconnect on Wakeup if you want the VPN to try and reconnect after the devices wakes up from sleep.
Enable Seamless tunnel
Set Connection timeout: Continuously Retry
Tap < Settings top left to go back
If the VPN is currently connected, go into the OpenVPN Connect app move the slider to Off, then reconnect, for the changes to take effect