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Residential VPN:Generic Device:OpenVPN [2019/07/20 16:36] (current)
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 +====== Generic Device - OpenVPN ======
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 +Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter. ​
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 +You can use the Table of Contents on the right hand side of this window to navigate between the different sections.
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 +** You must have a Residential VPN account to use this service. **
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 +\\
 +-----
 +===== Install Guide =====
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 +**__//Step 1//__**
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 +Retrieve your VPN username and password, if you are a new member this is contained in the **StreamVia Residential VPN - Account Information** email you received after ordering.
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 +<box 90% round green>
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 +<WRAP centeralign>​**[[https://​www.streamvia.com/​clientarea/​clientarea.php?​action=products|Existing member or cannot find the email? Click here to retrieve your VPN password]]**</​WRAP></​box>​
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 +**__//Step 2//__**
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 +Using a computer, download the Shared or Dedicated Residential VPN connection profiles depending on the service you have purchased.
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 +<box 90% round orange>
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 +<WRAP centeralign>​**SHARED IP**
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 +**[[https://​www.streamvia.com/​clientarea/​dl.php?​type=d&​id=86|Download Residential VPN Configuration]]**</​WRAP></​box>​
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 +<box 90% round orange>
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 +<WRAP centeralign>​**DEDICATED IP**
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 +**[[https://​www.streamvia.com/​clientarea/​dl.php?​type=d&​id=90|Download Residential VPN Configuration]]**</​WRAP></​box>​
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 +**__//Step 3//__**
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 +Import the OpenVPN configuration file to your device - please note, our Residential VPN uses settings that are only present on OpenVPN 2.4 (tls-crypt). ​ So if you're using a router, it **MUST** include OpenVPN 2.4 (not 2.3, or earlier). ​ You may need to upgrade your router firmware if it uses an earlier version of OpenVPN.
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 +**Which options should I use?​!** ​                                                         \\                                                                                        '​Option 1' labelled options will typically provide the best performance,​ '​Option 2' may be required from some restricted/​censored locations. We recommend you experiment, to see which works best for you.                                                                    \\
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 +Contact our Support team with details of the device you're using, if you're not sure.
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