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Location_Detection_Methods [2019/06/18 20:30]
Location_Detection_Methods [2019/07/23 13:50] (current)
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 +====== Location Detection Methods ======
 +\\
 +Your internet (IP) address is just one way a website can determine your location, the VPN/​SmartStream can change your IP address, first check all is set up/​connected properly (you only need one of the below to pass, depending on the service you are using):
 +\\
 +\\
 +<WRAP centeralign>​
 +|  [[http://​test.streamvia.com/​|Test VPN and/or SmartStream]] ​ |
 +</​WRAP>​
 +\\
 +Here are some other methods websites use in addition to an IP check:
 +\\
 +  * **Cache/​cookies/​history** from your browser, you should clear these after the VPN connects or when you have problems to reset your location. ​ For example, if you visited a website without our services enabled, it is possible the site has already cached your location.
 +
 +
 +  * **Close all open browser windows**, or force close all Apps you wish to use, then restart them afresh.
 +
 +
 +  * **Log out & log in**, if you're using a website/app where you need to log in, try logging out and back in again after making sure our services are configured/​connected properly.
 +      * //​Particularly important for Amazon Prime/​Instant Video, especially when using the VPN (Settings -> My Account -> Sign Out, on App devices)//
 +
 +  * **Time zone**, set to the timezone of the content you wish to access. ​ Restart the device once changed. Sites/Apps that are known to use this check:
 +      * //All 4, NowTV, Sky, UKTV/Dave//
 +
 +
 +  * **Region & date formatting**,​ some sites will check the region specified on the computer/​device and the date formatting, for example UK/USA dates are formatted differently. ​ Sites/Apps that are known to use this check:
 +      * //All 4, NowTV, Sky, UKTV/Dave//
 +
 +
 +  * **Location Services/​GPS**,​ devices like the iPhone/​iPad/​Android/​AppleTV devices may have a GPS chip/​Location Services, if so this should be disabled. ​ Sites/Apps that are known to use this check:
 +      * //All 4, ITVHub, NowTV, Sky, UKTV/Dave//
 +      * //BBC iPlayer Radio App, disable in device GPS settings/​Location Services//
 +      * //BTSport; cannot be disabled//
 +      * //National Lottery use a browser/​computer not the App//
 +      * //TVPlayer; cannot be disabled, works on FireTV only//.
 +
 +
 +  * **Mobile signal**, disable all mobile data by putting the device into Airplane mode, then re-enable wifi.  Apps can check the mobile carrier and/or roaming status of the device. ​ Sites/Apps that are known to use this check:
 +      * //NowTV, Sky//
 +
 +  * **DNS**, some security/​antivirus software will mean you are not using our DNS servers, even when connected to the VPN or SmartStream. ​ This is a problem for unblocking some streaming websites.
 +      * //Open our tester, [[http://​test.streamvia.com]],​ make sure the '​DNS'​ check has a '​YES',​ if not check your security/AV software for DNS filtering.//​
 +      * //AVAST, AVG users will need to disable DNS filtering, sometimes called 'Real Site' or '​Secure DNS', if you find you're still blocked from some streaming websites//
 +
 +  * **Location tracking**, a feature most modern browsers have, this should also be disabled as it may override the IP check. ​ Many sites use this.