Your internet (IP) address is just one way a website can determine your location, the VPN/SmartStream can change your IP address, first check all is set up/connected properly (you only need one of the below to pass, depending on the service you are using):

Here are some other methods websites use in addition to an IP check:

• Cache/cookies/history from your browser, you should clear these after the VPN connects or when you have problems to reset your location. For example, if you visited a website without our services enabled, it is possible the site has already cached your location.

• Close all open browser windows, or force close all Apps you wish to use, then restart them afresh.

• Log out & log in, if you're using a website/app where you need to log in, try logging out and back in again after making sure our services are configured/connected properly.

• Time zone, set to the timezone of the content you wish to access. Restart the device once changed. Sites/Apps that are known to use this check:
  • All 4, NowTV, Sky, UKTV/Dave

• Region & date formatting, some sites will check the region specified on the computer/device and the date formatting, for example UK/USA dates are formatted differently. Sites/Apps that are known to use this check:
  • All 4, NowTV, Sky, UKTV/Dave

• Location Services/GPS, devices like the iPhone/iPad/Android/AppleTV devices may have a GPS chip/Location Services, if so this should be disabled. Sites/Apps that are known to use this check:
  • All 4, ITVHub, NowTV, Sky, UKTV/Dave
  • BBC iPlayer Radio App
  • BTSport; cannot be disabled
  • National Lottery use a browser/computer not the App
  • TVPlayer; cannot be disabled, works on FireTV only.

• Mobile signal, disable all mobile data by putting the device into Airplane mode, then re-enable wifi. Apps can check the mobile carrier and/or roaming status of the device. Sites/Apps that are known to use this check:
  • NowTV, Sky

• Location tracking, a feature most modern browsers have, this should also be disabled as it may override the IP check. Many sites use this.