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Using OpenVPN on Windows?
Please make sure your OpenVPN software is up to date (2.3.11, updated 20/06/16). This is important, updated software can be found in the respective Setup Guides.
Your internet (IP) address is just one way a website can determine your location, the VPN/SmartStream can change your IP address, first check all is set up/connected properly (you only need one of the below to pass, depending on the service you are using):
Here are some other methods websites use in addition to an IP check: