Generic Device - OpenVPN


Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.

You can use the Table of Contents on the right hand side of this window to navigate between the different sections.

You must have a Residential VPN account to use this service.


Install Guide


Step 1
Retrieve your VPN username and password, if you are a new member this is contained in the StreamVia 4G/LTE Mobile VPN - Account Information email you received after ordering.



Step 2
Using a computer, download the 4G/LTE Mobile VPN connection profiles:




Step 3 You will see various folders, enter the folder that matches the VPN server you were assigned - contained in the 'StreamVia 4G/LTE Mobile VPN - Account Information' email - matching the format EE-xxx.xx


Step 4
Enter the Generic folder


Step 4
Import the OpenVPN configuration file to your device - please note, our Residential VPN uses settings that are only present on OpenVPN 2.4 (tls-crypt). So if you're using a router, it MUST include OpenVPN 2.4 (not 2.3, or earlier). You may need to upgrade your router firmware if it uses an earlier version of OpenVPN.

Contact our Support team with details of the device you're using, if you're not sure.



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